A few weeks ago at the STC conference, we were distributing printed copies of our latest white paper, Friend or Foe? Web 2.0 in Technical Communication. We had some really good feedback from attendees; one person made a point of coming by the booth a second time to tell us she had enjoyed reading the paper.
Another reader with whom I had a lengthy discussion also returned to let us know that she had spotted a typo. Sure enough, she was right. I am very grateful she spoke up and told me about it. I posted a corrected version on the white papers page.
As much as I would like our books, white papers, solution briefs, and other content to be error free, the reality is that errors do slip by sometimes. That being said, we do strive to put out quality material that is clear, concise, and almost completely free of typos.