My voice mail randomly bailed on me, and after much Googling and forum snooping, I still couldn’t get it to cooperate. I couldn’t log in, and no one could leave me a message. So, I went down to the Verizon store, intent on giving the (very friendly) folks there a piece of my mind. (more…)
Author Archive
Dear Verizon call center
May 11th, 2011 by Ryan Fulcher
Tip: Installing the DITA Open Toolkit on Apple’s OS X
January 20th, 2011 by Ryan Fulcher
Suffice it to say that documentation is scant for installing the DITA Open Toolkit on Apple’s OS X. This shouldn’t be a problem, as OS X is based on Unix, so users should be able to infer from the Linux documentation. (more…)
Dear future intern
December 13th, 2010 by Ryan Fulcher
Dear Future Intern,
As you, too, will surely be, I was overcome by a wave of panic when I started at Scriptorium. Not the first day, and not the second, but definitely inside of a week. (more…)
Rhetorical theory vs. tech comm reality
November 11th, 2010 by Ryan Fulcher
Let me qualify (heavily): this is, seriously, a rant.
I started at Scriptorium in June (2010), and since then I’ve learned more than I did in my entire time in the tech comm MS program I was enrolled in. And what’s more, the knowledge I’ve gained here has been useful. (more…)
How to succeed in ePub building with really trying
September 23rd, 2010 by Ryan Fulcher
The ePub spec is long and very formal, but the format itself is fairly straightforward. And while building an ePub by hand is not complicated in itself, reworking content from other formats can be tricky. (more…)