In a recent post, Alan Pringle picked apart the argument that “the tools we use in our wacky profession are a convenience.” He made the comparison of using a shovel to plant a tree versus a gardening trowel, which is an appropriate metaphor for two similar authoring tools, but perhaps not so fitting when you consider the plethora of tools and options available.
Authoring tools typically do a few things very well and range from mediocre to not supported for all other tasks. Some tools produce better PDF, some are better at structured authoring, some produce better 508 compliant output, some do well with hundreds to thousands of pages of content, some are designed specifically for DITA, etc. Choose a tool that’s not versatile enough to meet your documentation needs and you’re going to lose a lot of time, resources, and patience with work-arounds and post-processing.
The end-user of your content might not care how you create the product or how long it takes to make it, but chances are, your employer does. As authors, our goal is not only to produce accessible content that helps users solve problems, but to do so as efficiently as possible. Choosing the right tool ensures that authors can create the most comprehensive content within their time and budget constraints.




