Posts Tagged ‘STC’

The Ideal Tech Comm Association?

May 18th, 2010 by Sarah O'Keefe

There’s been a ton of discussion about the various organizations, especially STC, recently. With established associations, it can be difficult to take a completely fresh look because of the constraints of structure, organization, and tradition.

So, I thought I’d ask this question: What does your ideal association for technical communicators look like?

My priorities:

  • Diverse membership across the globe. I want a place to meet other tech comm professionals from all around the world because that’s what our customer base looks like. I need to understand how tech comm in Korea is different from tech comm in Germany.
  • An annual conference that moves around the world. The geographical location of a conference affects the mix of attendees—you get increased attendance from the region in which the conference is held. This helps me with the previous item.
  • A strong online community that offers members (and nonmembers) an opportunity to engage. Probably multilingual.
  • Discovery of new, interesting, and provocative points of view. I’m envisioning free webcasts from interesting people, but this could be done in lots of ways. Provides a connection point for people with similar interests or issues, and strengthens connections outside the face-to-face conference environment.
  • Support for global projects. A way to find resources (contractors, employees, consutants) for tech comm projects worldwide.
  • Industry research. What tools and technologies are being used in tech comm? How does this vary by locale? Company size? Other factors?

What are your thoughts? What does your Ideal Tech Comm Association look like?



Rise of the machines (news from the STC Summit, #stc10)

May 6th, 2010 by Sarah O'Keefe

First, a disclaimer. Between time spent at our trade show booth, my own presentations, and important social events, I managed to attend exactly ONE session where I wasn’t presenting. That was Erin McKean’s keynote, which was fantastic. Her STC session isn’t available online (yet), but here is a TED talk she did on redefining the dictionary:

All twitter, all the time

The conference hashtag, #stc10, was busy and I mean BUSY. There were tweets with soundbites, social event announcements, comments, discussion, and some really important stuff from Bill Swallow, aka @techcommdood:

Who’s got room at their lunch tables??? #stc10less than a minute ago via Twitterrific


I think that problem got solved by analog means, but nonetheless.

My sessions

There were only a couple of tweets out of my managing XML session. Not sure whether this is because everyone was asleep or I had the non-tweeting audience. I suppose I will find out when I see my official evaluations.

Meanwhile, I will be repeating that session as a webcast on June 15, 1–2 p.m. The event is free, but registration is required. (There’s also a session on Trends in Technical Communication later this month if you’re interested.)

Looking for conference feedback

If you attended the conference, please remember to fill out session evaluations. I was the track manager for Design, Architecture, and Publishing this year (and perhaps for 2011 as well), so I am especially interested in those results.

Are there speakers that you particularly want to see (or not) next year? I can’t speak for all of the conference organizers, but I paid close attention to any available speaker ratings from prior years in evaluating new proposals.

Also, if you have other feedback on the conference, please leave a comment or send me email (or a tweet if it fits!) and I will ensure that the 2011 conference team gets the information.

Certification

I think I might have buried the lede in this post. After decades of debate (not an exaggeration), STC has approved a certification program. Certification will be portfolio-based rather than exam-based.

Finally, the Carolina chapter scored big-time at the event. Congratulations to Michelle Corbin and Ann-Marie Grissino, who were named Fellows. And Larry Kunz (who is already a Fellow) received the President’s Award for his strategic planning work in the past year.



Preview of coming a-QUACK-ions

April 28th, 2010 by Sarah O'Keefe

duckMy presentation for the STC Summit in Dallas is finally done. The session, “Managing in an XML environment,” is scheduled for Tuesday, May 4, at 4 p.m. Central time.

I hope to see you in Dallas, but if you can’t make the conference in person, I will also do a webcast version of this presentation on June 15 at 1 p.m. Eastern time. That event is free but does require registration.

I’m sure you’re wondering about the duck. In my presentation, I will be introducing a formula for measuring documentation quality. It’s based on Quality, Usability, and some other factors that spell out, you guessed it, QUACK.

And if that’s not enough to bring you to the session, I also have several other animals in my slides. Consider yourself warned.



Tech Writing 101: Now certified as excellent

December 21st, 2009 by Sarah O'Keefe

Happy news in my email this afternoon:

The STC Carolina chapter has completed judging of the 2009-2010 Technical Publications Competition. For your Technical Writing 101: A Real World Guide to Planning and Writing Technical Content (third edition) entry, you have received an Award of Excellence. Congratulations on your accomplishment!

Congratulations to Alan Pringle, who did most of the work on the 3rd (and previous) editions.

You can order the book at amazon.com.



A mercenary view of STC

October 14th, 2009 by Sarah O'Keefe

STC has announced their new dues structure.

To summarize:

  • Dues are going up.
  • Printed publications are no longer included in basic dues.
  • No chapter or SIG membership are included in the basic dues.
  • There are still tiered dues for “persons located in low and lower middle-income countries as classified by the World Bank,” but those dues have also increased.

Predictably, reaction is largely negative, such as this comment from Julie Ross:

Good luck, STC! Your membership is not worth $215, especially when it includes less than it did before! I will not renew at these increases. Money better spent in other ways.

I have been a freelancer/business owner for the vast majority of my career (so far). Let me say a few things about STC’s value proposition for mercenaries like me.

Flickr: amagill

Money // Flickr: amagill

Cold, hard cash

My participation in STC events, especially the annual conference, has led to enormous amounts of business for my company. Let’s take just one example: During an STC conference a few years ago, I was approached by representatives of a government agency to discuss a major project. (I found out later they had attended my session to see if they wanted to talk to me. I apparently passed that test.) That meeting resulted in a new customer and over $250,000 in revenue for Scriptorium.

We ask customers and prospective customers how they found us. “I saw you at a conference” is a common answer. I don’t have exact figures on how much revenue we derive from conference participation, but I know that it’s significant. Even if we only get one project a year from an event, the investment is worthwhile.

Those of you who are freelancers or consultants probably have similar experiences. Conferences are an excellent marketing tool. If you are a regular employee or the thought of speaking in public makes you ill, this argument is perhaps less compelling, which brings me to…

Wishing well // Flickr: dystopian

Wishing well // Flickr: dystopian

Networking

It’s become a cliché that networking is the best way to get a job. But I think a lot of people approach this the wrong way:

  1. Oops, I lost my job.
  2. Time to do some networking.

Wrong. Networking is a lifelong project. If you want help getting your next job, you need to lay the groundwork months or years ahead of time. Got a job opening at your current employer? Send it out to respected colleagues. Have an acquaintance who’s been laid off? Help them out; offer to review or proofread their resume. When you need help (and believe me, at some point we all do), your network will return the favor.

At the last STC chapter meeting I attended, at least 30 percent of the people there were unemployed. I wonder how many of them started attending meetings only because they need a job. A long time ago, I read Dig Your Well Before You’re Thirsty by Harvey Mackay, and I highly recommend it if you want some advice on how to become a successful networker.

Let’s say you change jobs once every five years or so. And let’s assume that networking inside STC can help you get a job just a few weeks faster than you would on your own. If you make $60,000 per year (for easy math purposes), that’s $5000 per month or about $1250 per week. Five years of STC dues is around $1,000. If you can find employment even one week sooner, your STC investment breaks even. If you find a job two weeks faster, you come out ahead.

I’m not even addressing the case where your network helps you find a better job where you make more money or improve your commuting time. What’s that worth to you?

You do not want to be a paper clip. Flickr: bbaunach

Don't be a paper clip // Flickr: bbaunach

Avoiding commoditization

The mission of STC is to “advance the arts and sciences of technical communication.” How does this help you, the member?

If STC succeeds, you are more likely to find jobs that pay well because your work is respected.

You are less likely to be the first person laid off in a downturn.

You are less likely to find job postings that include general office work among technical communication tasks.

You are less likely to be replaced by another, less skilled, less expensive writer.

In short, if technical communication is valued, your work is less likely to be viewed like a commodity.

Commoditization is very, very bad for your income and employment prospects. Paper clips are commodities to be procured at the lowest possible cost. Quality is rarely an issue. You do not want to be a paper clip.

Based on these major factors, the value of STC is clear to me.



Strategy < tactics < execution

October 5th, 2009 by Sarah O'Keefe

I read Execution: The Discipline of Getting Things Done several years ago, and much of this post is based on the information in that book. 

Because of a Series of Troublesome Committees, I find myself thinking about three big-picture concepts: strategy, tactics, and execution:

  • Strategy is the overall plan. For example, one strategy for getting new projects at Scriptorium is to establish ourselves as experts in our chosen field.
  • Tactics are specific actions to achieve the plan. Our tactics include writing articles and delivering conference presentations that buttress our claim of expertise.
  • Execution is what happens after you pick a strategy and develop some tactics. That’s when we write the articles and attend the conferences.

Each of these stages is a prerequisite for the other. That is, you start by developing a strategy and can then pick your tactics. Finally, you have to execute on the plan.

You can fail at every point in the process:

  • Choose the wrong strategy, and not much else matters. Great tactics and excellent execution will not rescue you if you have chosen the wrong approach.
  • If you have the right strategy, but the wrong tactics, you may have some limited success, but poor tactics will work against you.
  • Worst of all, though, is bad execution. You pick the right strategy and the right tactics, and then sabotage the whole thing with poor follow-through or lousy performance. For example, writing an article full of bad grammar or delivering a boring, technically inaccurate presentation would be bad execution for us.

At every stage, you face constraints. For instance, if your budget is limited, you might not be able to justify the most expensive tactic, even though it might have been the most effective. But once you work through your constraints and choose your tactics, there’s really no excuse for doing those activities badly.

Some things to keep in mind when working with technical communicators:

  • Forget the spin. Exorcising marketing and PR messages from technical content is a core job skill for many of us. Simple, honest, and straightforward messages are better. If you try to spin your message, expect a scornful response.
  • Language matters. Writers become writers because they care about language. If you want their respect, you need to show that you also care about language. At a minimum, grammar and mechanics need to be accurate. If you can go beyond the basics and demonstrate graceful writing, you will score bonus points.