The rise of Web 2.0 technology provides a platform for user-generated content. Publishing is no longer restricted to a few technical writers—any user can now contribute information. But the information coming from users tends to be highly specific. The two types of information can coexist and improve the overall user experience. User-generated content also offers an opportunity for technical writers to participate as curators—by evaluating and organizing the information provided by end users.

About Sarah O’Keefe
Sarah O’Keefe, owner of Scriptorium Publishing, specializes in streamlining publishing processes, including implementing DITA, for numerous high-profile clients in telecommunications, defense, technology, and other content-rich industries. Sharing knowledge is a priority for Sarah, who strives to be both entertaining and informative during training sessions and conference presentations.