We have just posted a new white paper, Friend or Foe? Web 2.0 in Technical Communication (PDF, 1.7 MB). The abstract:
The rise of Web 2.0 technology provides a platform for user-generated
content. Publishing is no longer restricted to a few technical writers—any
user can now contribute information. But the information coming from
users tends to be highly specific, whereas technical documentation is
comprehensive but less specific. The two types of information can coexist
and improve the overall user experience. User-generated content also
offers an opportunity for technical writers to participate as “curators”—
by evaluating and organizing the information provided by end users.
We hope to have an HTML version available soon so that we can actually practice what we preach. Meanwhile, please leave your comments in this post.
PS I’m also interested in comments on our new white paper format and our use of Flash animation.