We’re hiring: the consulting life at Scriptorium

Sarah O'Keefe / NewsLeave a Comment

We're hiring sign on building

Scriptorium is hiring. Our consulting jobs are a unique blend that you don’t see in many other places. Over and over, I’ve found myself struggling to explain this mix to candidates. So here is an attempt to describe life at Scriptorium.

We're hiring sign on buildingJob structure

Our technical consultants and technical specialists are full-time, permanent employees with benefits. (We are also willing to explore shorter-term engagements with experienced independent contractors.)

Client load

Employees typically work on multiple client projects in a single week. You might deliver a draft document to one client, then turn your attention to updates on another project, receive a few review comments from a third client, and clear a support ticket from another client.

Each project has a project lead. For small projects, the lead might also do the work; for larger projects, the lead coordinates the project team.

One of the biggest challenges is remembering different communication requirements. For example, we use Basecamp for project collaboration on some projects. For others, we use client infrastructure (usually SharePoint). We also use Slack channels, client file sharing systems, FTP sites, and more. Every project uses a different combination of tools.

Client mix

Our consultants and specialists are exposed to content workflows across many industries.

Our clients come from a cross-section of industries: finance, life sciences, education, high-tech, heavy machinery, telecommunications, state and federal government, non-profit associations, semiconductors, and others.

We specialize in working with organizations that have content problems, and those challenges are everywhere!

Sales and marketing responsibilities

Unlike freelancers, our employees are not responsible for hunting down their own new projects. But our employees do have some sales and marketing responsibilities. These include:

  • Participating in social networking
  • Writing blog posts or other articles
  • Presenting at industry conferences
  • Ensuring that clients are happy
  • Noticing when a client asks for additional work and making sure their issue is addressed promptly
  • Contributing to proposals

Travel

All of our consultants travel. Some of that travel is for conferences and industry events, and some is for client visits. No consultant is expected to travel more than 25% of the time; technical specialists travel less frequently than technical consultants.

Cloud systems

Our office space is in Research Triangle Park (Durham), North Carolina; we also have an employee in the Capital District of New York (Clifton Park). Most of our employees are based in NC, but all of our systems are cloud-based. Employees can access the information they need at home, or remotely, or while traveling.

Scriptorium versus corporate life

It’s hard to generalize about Scriptorium versus All Possible Full-Time Jobs. But here are some things to consider:

  • Domain knowledge (expertise about the company’s products and industry) is more valuable in a corporate job. Scriptorium employees move from project to project, so the domain changes constantly.
  • If you like change, Scriptorium may be the place for you. We learn new things in every project, and we are always looking for better ways to do things. If you prefer to develop deep expertise in a single set of tools or a specific approach, this is not the right place for you.
  • As a change of pace from client work, you might find yourself working on LearningDITA.com, writing blog posts, or working on internal processes.

Scriptorium versus freelance life

Bring on the additional generalizations! Working with us would mean:

  • You have project variety and an ever-changing list of assignments.
  • You do not have to do all your own sales and marketing work.
  • Scriptorium handles administrative support (payroll, taxes, invoicing, and office management tasks).
  • You are paid a salary and not an hourly rate.
  • You have coworkers who can QA your work before it’s sent to the client.
  • You have an office location (if based in RTP), and an internal communication network to discuss projects, share juicy gossip, and abuse the emoji capabilities.

Does working for us sound appealing? Respond to our openings.

 

About the Author

Sarah O'Keefe

Twitter

Content strategy consultant and founder of Scriptorium Publishing. Bilingual English-German, voracious reader, water sports, knitting, and college basketball (go Blue Devils!). Aversions to raw tomatoes, eggplant, and checked baggage.

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