ConVEx 2025
Find us in the Exhibit Hall and at these sessions!
So Much Waste, so Little Strategy: Enterprise Customer Content
Monday, April 7th at 9:30 am (local time)
For your customers to effectively use your products and services, it’s critical that technical, learning, and support content are fully integrated across content types. This “enabling” content helps your customers get their work done. Inside your organization, you almost certainly have three (or more!) organizations that are producing this content. Most likely, they each use a content authoring system that is optimized for their specific use case. And those content authoring systems work in isolation. This is unacceptable.
We need to build out unified content operations so that we can single-source content components in a repository. Unfortunately, we currently don’t have a solution for unified content. Instead, we must combine incompatible software systems. In this presentation, Sarah O’Keefe issues a call to action to start working on an enterprise content operations approach.
In this session, attendees will learn:
- The current state of software for enterprise customer content
- The challenges of integration across incompatible systems
- A vision of the unified content future
Fighting Words: DITA and The Battle for Better Content
Tuesday, April 8th at 11:45 am (local time)
Reeling from a one-two punch of scattered and inaccessible content? Ready to transform chaotic content into a seamless user experience? Let’s hit the mat in this session, where Jake Campbell shares how he trained a scattered group of content using a combo of robust metadata and content filtering to publish player-specific rules guides. Get in the ring and find out how you can apply these lessons to your own content processes.
In this session, attendees will learn
- How DITA makes your content more flexible
- How to use out-of-the-box DITA structures to streamline production and customize output
- How to map content to DITA
- How to build robust, relevant metadata
New to DITA? Try LearningDITA
LearningDITA.com is a hub for training on the Darwin Information Typing Architecture (DITA). If you’re just getting started with DITA, LearningDITA provides the self-paced e-learning DITA training you’re looking for.
Conference attendees can get 25% off of our nine-course bundle! Use coupon code CONVEX2025 at checkout. Limited 1 time per user, expires on April 30th, 2025.
Transform content into a revenue-driving asset
The latest edition of our book, Content Transformation, includes critical insights on AI in content operations, real-world examples of enterprise content strategy in action, and more.
About Scriptorium
You invest significant resources in creating learning content. Waste in your content lifecycle increases costs and blocks growth. An efficient content lifecycle positions you to achieve scalability, localization, and more.
Since 1997, the Scriptorium team has provided expert services to transform content operations for global companies. We solve complex content challenges, such as content silos, localization challenges, and establishing a single source of truth for each content component.