Webinar: Learning content that’s built to scale: CompTIA’s leap to structured content
2025-09-10 11:00 - 12:00 (America/New_York)
Teams are under pressure to do more—more formats, languages, publishing outputs, and audiences. After an acquisition, CompTIA faced fragmented systems, manual processes, and time-consuming formatting.
In the next episode of our Let’s Talk ContentOps! webinar series, guest Becky Mann, Vice President of Content Development at CompTIA, will share how CompTIA transformed its learning content operations to scale globally and meet evolving delivery demands. Whether you’re battling copy-paste chaos or looking to modernize your instructional workflows, you’ll find practical insights to futureproof your learning content.
In this webinar, attendees will learn how to:

Streamline instructional design and multiformat delivery with structured content
Eliminate copy/paste through modular reuse
Align teams, tools, and workflows for scalable content transformation

This series was created by The Content Wrangler and is exclusively sponsored by Heretto.
Register for the webinar on BrightTalk.

LavaCon 2025
2025-10-05 - 2025-10-08
October 5th-8th
Atlanta, Georgia, USA
Join our team in Atlanta for the 2025 LavaCon Content Strategy Conference! Here’s where you can see our team in action during the event.
The impossible dream: Unified authoring for customer content
Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience for your end users? In this session, Sarah O’Keefe discusses the reality of enterprise content operations: do they truly exist in the current content landscape? What obstacles hold the industry back? How can organizations move forward?
In this session, attendees will learn:

The challenging status quo in enterprise content ops
The reasons that we don’t have any good solutions
A vision of the way forward

Smart content for smart learning: Transforming DITA into LMS courses
Scriptorium launched LearningDITA 10 years ago. When the site struggled to support an ever-increasing number of students, we faced a dilemma. How could we build a new site with a better learning experience while using the same DITA source files as the foundation? In this session, Alan Pringle unpacks the story of LearningDITA, sharing practical insights that apply to anyone who’s looking for a structured approach to learning content.
Learn how we transformed DITA content into LMS e-learning courses by:

Creating content and assessments using the DITA Learning and Training specialization
Developing an automated SCORM publishing pipeline
Customizing how the Moodle LMS integrates SCORM packages into the learning experience

Swag, chatting, and chocolate at the Scriptorium booth
Don’t forget to stop by our booth (#31 in the Salon Ballroom) to chat with our team, grab a free copy of our book, Content Transformation, chocolate, and more!
Save $200 on your LavaCon registration using the referral code Scriptorium25.
Want to make sure we meet?
Contact us to schedule a meeting during the event.

Webinar: Why Cheap Content Is Expensive — and How to Fix It
2025-11-05 11:00 - 12:00
In today’s race to produce more content faster, many organizations have turned to the lowest-cost resources available — often resulting in high turnover, inconsistent quality, and a cycle of rework that drains time and money. This “race to the bottom” appears economical at first, but it ultimately undermines both team stability and content effectiveness.
In this webinar, guest Dawn Stevens and host Sarah O’Keefe explore a smarter alternative: using automation strategically to handle repeatable, low-value tasks, and reinvesting those savings into better-qualified, more experienced technical communication professionals. The result? Fewer roles overall, but higher-value ones — enabling your team to focus on designing, governing, and delivering high-quality information products that meet business goals.
Register for the webinar on BrightTalk.

tcworld 2025
2025-11-11 - 2025-11-13
November 11th—13th
Stuttgart, Germany
Come see us at tcworld 2025, the largest technical content conference in the world! Hear Scriptorium CEO Sarah O’Keefe speak in the following session.
Accelerating global content delivery with structured learning content
This case study presentation describes an implementation of structured learning content for a major organization that supports technology professionals with training and certification programs
The organization client manages a growing portfolio of digital content, certification materials, and training resources. They needed robust, scalable content operations to keep pace with evolving learning needs and market demands. They evaluated several traditional learning content systems, but none of them met their stringent requirements for authoring, flexibility, automation, and extensibility. Ultimately, the organization decided to build learning content ops on a DITA-based CCMS.
Today, the source content is unified in a centralized repository where all content is stored and managed, eliminating the recurring production headaches of duplication, versioning, and copy and paste. Their instructional designers no longer spend time on formatting and file management—instead, they focus on crafting better learning experiences.
The presentation describes the process of moving from traditional learning tools to a component-based approach.
Want to see this session live? Register for tcworld on the conference site.
Make sure we meet!
Contact us to schedule a meeting during the event.

Learning experiences at scale: The role of structured content (webinar)
2026-01-28 11:00 - 12:00
In this webinar, Sarah O’Keefe, the founder and CEO of Scriptorium, describes the successful implementation of a DITA-based component content management system (CCMS) for a major organization that supports technology professionals with training and certifications.
Facing a growing portfolio of digital content, certification materials, and training resources, as well as the limitations of traditional learning systems, the organization needed robust content operations for scalability and automation.
The move to a component-based approach unified their source content in a centralized repository, eliminating common production headaches like duplication and versioning. Now, instructional designers are free from time-consuming formatting and file management tasks, allowing them to focus on crafting better learning experiences.
Register for the webinar on Zoom.

MEGAComm 2026
2026-02-11 - 2026-02-12
Jerusalem, Israel, and online
February 11th-12th
We’re excited to kick off 2026 with MEGAComm, which is celebrating its 20th anniversary!
Sarah O’Keefe will participate in a tekom Israel round table discussion about the challenges, concerns, and opportunities in the content industry.

Location: Online
Date: Wednesday, February 11th.
Time: 1 pm EST

Register for MEGAComm on the conference website.

Ask Me Anything: AI in content ops (webinar)
2026-02-25 11:00 - 12:00
In a recent podcast, Sarah O’Keefe and Alan Pringle discussed the impact of AI on technical communication. Here’s your chance to join the discussion. Join us for an AMA!

Date: Wednesday, February 25th
Time: 11 am Eastern
Register on Zoom

Can’t make it to the live show? Register, and we’ll send you the recording!

Chart your AI-ready content ops career (webinar)
2026-03-11 11:00 - 12:00
In this webinar, Emilie Herman, Director of Content Operations at the Financial Accounting Foundation (FAF), shares lessons from her career journey. Emilie’s journey began in developmental editing and tradebook publishing and evolved into modern content operations.
Through the lens of publishing services and large-scale content workflows, she’ll show how the shift from manual processes to automation mirrors what’s happening with AI, and what that means for your career.
For anyone navigating a career in content ops, this session highlights the opportunities that emerge when you’re willing to learn new tools, hone key content ops skills, and chart a course forward in a rapidly evolving content landscape.

Date: Wednesday, March 11th
Time: 11 am Eastern
Register on Zoom

Can’t make it to the live show? Register, and we’ll send you the recording!

Ask Me Anything: Sarah O'Keefe (Scriptorium) and Patrick Bosek (Heretto)
2026-04-08 11:00 - 12:00
In a recent podcast, Sarah O’Keefe (Scriptorium) and Patrick Bosek (Heretto) discussed AI governance and human intervention. Here’s your chance to join the discussion. Join us for an AMA!

Wednesday, April 8th
11 am Eastern
Register on Zoom

ConVEx 2026
2026-04-13 08:00 - 2026-04-15 17:00
Join us in Pittsburgh for the 2026 ConVEx content conference! The Scriptorium team will speak in several sessions.
Death and Tax-onomies: Metadata with Minimal Pain
Business-related metadata is a critical piece of your DITA content model. But taxonomy work is overwhelming to many people. In this session, Allison Beatty shares how the fields of library science and knowledge management offer tools that let you avoid reinventing the wheel. In this presentation, you’ll learn about the Dublin Core Metadata Initiative (DCMI), how it maps to the DITA content model, and how you can use the Dublin Core standard to develop your organization’s metadata.
Tag, you’re it! Playing nice with DITA
Marketing, technical, training, and support teams often create content in silos, leading to duplication and inconsistency. In this session, Jake Campbell details how DITA provides a common set of rules that enables collaboration while preserving each team’s unique goals.
This session highlights how metadata supports discovery and targeted publishing, how taxonomies promote clarity without semantic overload, and how highly designed materials can be adapted into DITA without losing impact. We’ll also explore strategies for creating reusable, modular content that flows across teams to improve consistency and customer experience, creating a coordinated, sustainable content ecosystem.
AI and Content: Avoiding Disaster
As a purveyor of high-stakes technical content, Scriptorium CEO Sarah O’Keefe is watching the rise of AI with alarm. Our interest in automation and new technologies is on a collision course with our mandate to deliver timely, accurate information. Join Sarah’s session to learn how to futureproof your content operations for AI and beyond.
Register on the conference website
Want to make sure we meet? Contact us to schedule a private meeting with our team during ConVEx.

AEM Guides conference 2026
2026-04-18 - 2026-04-19 | The Venetian Resort Las Vegas, 3325-3355 S. Las Vegas Boulevard, Las Vegas, NV, United States
Will we see you in sunny Las Vegas for the 2026 AEM Guides conference? If so, make sure you hear Sarah O’Keefe’s keynote session!
The Great Escape: Managing Content in an AI World
Join us as Sarah talks through the strategic implications of AI for content professionals: the power shift from authors to consumers, the rise of synthetic content, and the role of trust.
Register on the conference website.
Want to meet with Sarah during the event? Contact us!

UI for AI: Responsible content delivery (webinar)
2026-05-06 12:00 - 13:30
With AI, users are taking control over content delivery. They can summarize, personalize, translate, and rewrite to their hearts’ content. But what are the risks? If the user can shorten content, do critical warnings fall away? What does this do to accuracy and completeness?
Content professionals must establish guardrails that keep users safe in AI-powered interactions and ensures the integrity of the communication. We must re-enter the UI arena.
Join Sarah O’Keefe, CEO of Scriptorium, and Fabrice Lacroix, CEO of Fluid Topics, as they explore strategies and share examples of UI for AI that empower users while protecting them—and your organization—from misinterpretation, incomplete information, and compliance breaches.
Register for the webinar

Conversational AI: The cost of ignoring structured content (webinar)
2026-05-13 11:00 - 12:00
Conversational AI is everywhere, but reliable AI responses depend on reliable content. So, how do you ensure your content is reliable? Join us on Wednesday, May 13th, at 11 am Eastern for our next episode of “Let’s Talk ContentOps!”

Guest Rahel Bailie, Content Solutions Strategist at Content Seriously, and host Sarah O’Keefe, Founder & CEO of Scriptorium, examine how the intersection of structured content and conversational AI has evolved. They also discuss practical next steps that organizations can take to create a successful AI content strategy.
During the show, attendees will learn:

What structured content is and how it fuels reliable conversational AI responses
How technical writers and conversation designers can collaborate for optimal output
The practical next steps for creating successful AI outcomes

Register for the webinar on BrightTalk
Can’t make it to the live show? Register, and we’ll send you the recording!
Let’s Talk ContentOps is brought to you by The Content Wrangler, Scriptorium Publishing, and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.

How to survive the four horsemen of the "AIpocalypse" (webinar)
2026-05-20 13:00 - 14:00
Confront the chaos that generative AI can unleash on your content and discover how to regain control. In this practical session, Torsten Machert (Congree Language Technologies) and Sarah O’Keefe (Scriptorium Publishing) reveal the four biggest threats that undermine quality when you rely on GenAI for content creation:

no suitable metadata concept
no classification
no company-specific language
no company-specific terminology

Explore actionable strategies to address these challenges so your output remains consistent, accurate, and unmistakably yours.

Wednesday, May 20th
1 pm Eastern
Register for the webinar on BrightTalk
