Ask Me Anything: AI in content ops (webinar)
2026-02-25 11:00 - 12:00 (America/New_York)
In a recent podcast, Sarah O’Keefe and Alan Pringle discussed the impact of AI on technical communication. Here’s your chance to join the discussion. Join us for an AMA!

Date: Wednesday, February 25th
Time: 11 am Eastern
Register on Zoom

Can’t make it to the live show? Register, and we’ll send you the recording!

Chart your AI-ready content ops career (webinar)
2026-03-11 11:00 - 12:00
In this webinar, Emilie Herman, Director of Content Operations at the Financial Accounting Foundation (FAF), shares lessons from her career journey. Emilie’s journey began in developmental editing and tradebook publishing and evolved into modern content operations.
Through the lens of publishing services and large-scale content workflows, she’ll show how the shift from manual processes to automation mirrors what’s happening with AI, and what that means for your career.
For anyone navigating a career in content ops, this session highlights the opportunities that emerge when you’re willing to learn new tools, hone key content ops skills, and chart a course forward in a rapidly evolving content landscape.

Date: Wednesday, March 11th
Time: 11 am Eastern
Register on Zoom

Can’t make it to the live show? Register, and we’ll send you the recording!

Ask Me Anything: Sarah O'Keefe (Scriptorium) and Patrick Bosek (Heretto)
2026-04-08 11:00 - 12:00
In a recent podcast, Sarah O’Keefe (Scriptorium) and Patrick Bosek (Heretto) discussed AI governance and human intervention. Here’s your chance to join the discussion. Join us for an AMA!

Wednesday, April 8th
11 am Eastern
Register on Zoom

ConVEx 2026
2026-04-13 08:00 - 2026-04-15 17:00
Join us in Pittsburgh for the 2026 ConVEx content conference! The Scriptorium team will speak in several sessions.
Death and Tax-onomies: Metadata with Minimal Pain
Business-related metadata is a critical piece of your DITA content model. But taxonomy work is overwhelming to many people. In this session, Allison Beatty shares how the fields of library science and knowledge management offer tools that let you avoid reinventing the wheel. In this presentation, you’ll learn about the Dublin Core Metadata Initiative (DCMI), how it maps to the DITA content model, and how you can use the Dublin Core standard to develop your organization’s metadata.
Tag, you’re it! Playing nice with DITA
Marketing, technical, training, and support teams often create content in silos, leading to duplication and inconsistency. In this session, Jake Campbell details how DITA provides a common set of rules that enables collaboration while preserving each team’s unique goals.
This session highlights how metadata supports discovery and targeted publishing, how taxonomies promote clarity without semantic overload, and how highly designed materials can be adapted into DITA without losing impact. We’ll also explore strategies for creating reusable, modular content that flows across teams to improve consistency and customer experience, creating a coordinated, sustainable content ecosystem.
AI and Content: Avoiding Disaster
As a purveyor of high-stakes technical content, Scriptorium CEO Sarah O’Keefe is watching the rise of AI with alarm. Our interest in automation and new technologies is on a collision course with our mandate to deliver timely, accurate information. Join Sarah’s session to learn how to futureproof your content operations for AI and beyond.
Register on the conference website
Want to make sure we meet? Contact us to schedule a private meeting with our team during ConVEx.

AEM Guides conference 2026
2026-04-18 - 2026-04-19 | The Venetian Resort Las Vegas, 3325-3355 S. Las Vegas Boulevard, Las Vegas, NV, United States
Will we see you in sunny Las Vegas for the 2026 AEM Guides conference? If so, make sure you hear Sarah O’Keefe’s keynote session!
The Great Escape: Managing Content in an AI World
Join us as Sarah talks through the strategic implications of AI for content professionals: the power shift from authors to consumers, the rise of synthetic content, and the role of trust.
Register on the conference website.
Want to meet with Sarah during the event? Contact us!

UI for AI: Responsible content delivery (webinar)
2026-05-06 12:00 - 13:30
With AI, users are taking control over content delivery. They can summarize, personalize, translate, and rewrite to their hearts’ content. But what are the risks? If the user can shorten content, do critical warnings fall away? What does this do to accuracy and completeness?
Content professionals must establish guardrails that keep users safe in AI-powered interactions and ensures the integrity of the communication. We must re-enter the UI arena.
Join Sarah O’Keefe, CEO of Scriptorium, and Fabrice Lacroix, CEO of Fluid Topics, as they explore strategies and share examples of UI for AI that empower users while protecting them—and your organization—from misinterpretation, incomplete information, and compliance breaches.
Register for the webinar

Conversational AI: The cost of ignoring structured content (webinar)
2026-05-13 11:00 - 12:00
Conversational AI is everywhere, but reliable AI responses depend on reliable content. So, how do you ensure your content is reliable? Join us on Wednesday, May 13th, at 11 am Eastern for our next episode of “Let’s Talk ContentOps!”

Guest Rahel Bailie, Content Solutions Strategist at Content Seriously, and host Sarah O’Keefe, Founder & CEO of Scriptorium, examine how the intersection of structured content and conversational AI has evolved. They also discuss practical next steps that organizations can take to create a successful AI content strategy.
During the show, attendees will learn:

What structured content is and how it fuels reliable conversational AI responses
How technical writers and conversation designers can collaborate for optimal output
The practical next steps for creating successful AI outcomes

Register for the webinar on BrightTalk
Can’t make it to the live show? Register, and we’ll send you the recording!
Let’s Talk ContentOps is brought to you by The Content Wrangler, Scriptorium Publishing, and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.

How to survive the four horsemen of the "AIpocalypse" (webinar)
2026-05-20 13:00 - 14:00
Confront the chaos that generative AI can unleash on your content and discover how to regain control. In this practical session, Torsten Machert (Congree Language Technologies) and Sarah O’Keefe (Scriptorium Publishing) reveal the four biggest threats that undermine quality when you rely on GenAI for content creation:

no suitable metadata concept
no classification
no company-specific language
no company-specific terminology

Explore actionable strategies to address these challenges so your output remains consistent, accurate, and unmistakably yours.

Wednesday, May 20th
1 pm Eastern
Register for the webinar on BrightTalk

Adobe DITAWORLD 2026
2026-06-23 08:00 - 2026-06-25 17:00
See our team in action at Adobe DITAWORLD 2026! This online event brings you industry-leading insights on content ops and beyond.
Sharks ahead: AI opportunities and risks

In this panel discussion, Sarah O’Keefe (Scriptorium), Nick Fernholz (Red Hat), Mark Kelley (Northern), Dr. Carlos Evia (Virginia Tech), and Ulrike Parson (Parson AG) discuss the opportunities and risks ahead for AI and content. How will academia respond to AI? What does the regulatory landscape look like in Europe? What does it mean to be AI-first?

Day 2: Wednesday, June 24th
11:45 am PDT

Register for Adobe DITAWORLD 2026 on the conference website.

LavaCon 2026
2026-10-25 - 2026-10-28
Join our team in Charlotte, NC, for LavaCon 2026! You’ll hear us speak in the following sessions:
The barbarians are at the gate (keynote)
The arc of publishing is the slow destruction of gatekeepers. The invention of writing took away the voice of the author or storyteller. The printing press separated formatting and copying. And today, content consumers have broken through the last gate with AI. Instead of gratefully accepting a document from a benevolent publisher, the content consumer can repackage content into a different format and a different language. They can ask for more or less detail, additional examples, or targeted information.
In this session, Sarah O’Keefe (Scriptorium) answers critical content ops questions. How do we respond to this new development in our role as content experts? What does it mean to lose control over content delivery?
Session details:

Monday, October 26th
4 pm EDT

From chaos to clarity: Streamlining regulated global content (case study)
By early 2026, Insulet expanded sales of its Omnipod insulin pumps to over 20 countries and almost as many languages. The rapidly growing customer base, continually expanding product lines, and increasing number of regulatory requirements significantly outpaced the inefficient desktop publishing processes left over from the early days of medical device manufacturing.
Insulet made a strategic move to DITA in late 2025 to centralize content, eliminate manual work, and streamline production through intelligent content reuse, rich metadata, release management, and automated publishing.
In this session, Leah Catania (Insulet) and Bill Swallow (Scriptorium) discuss the factors that led to the transition to DITA and explore the benefits of such a move in a highly regulated industry. Leah and Bill break down the challenges faced, efficiencies gained, and lessons learned along the way, including:

Navigating the maze of Good “X” Practice (GxP) requirements – for the content itself and the tools involved.
Mapping completely unstructured content and inconsistent formatting to structured content with templatized outputs.
Consolidating dozens of different baseline guides into a handful of “global” English baselines through content reuse and conditional filtering.
Adapting content written for printed guides to be used in a mobile-first HTML output for in-app help, while still maintaining as much content reuse as possible.

Session details:

Wednesday, October 28th
9:30 am EDT

Don’t miss these live sessions!
Register for LavaCon 2026 on the conference website.
