Just before the blizzard that crippled a significant portion of the East Coast, I was returning from a business trip. I did eventually make it home, but the return flight included a bonus three-day layover in Charlotte, NC. I’ll spare you many of the details, … Read More
Technical Writing is only about what software you know! Is that why every where I read any type of document, web page, or article it is FULL of misspellings, incorrect punctuation, and horrible formatting?!! That’s what started a thread on LinkedIn that encapsulates long-running debates … Read More
In this webcast recording, Sarah O’Keefe discusses how content silos make it difficult to deliver a consistent, excellent customer experience. After all the hard work that goes into landing a customer, too many organizations destroy the customer’s initial goodwill with mediocre installation instructions and terrible … Read More
The novels of Italian author Elena Ferrante are getting a lot of attention, but “Elena Ferrante” doesn’t actually exist. The writer behind the pen name prefers anonymity and shies away from publicity. Creators of corporate content should take a few pointers from the author when … Read More
In this webcast recording, Sarah O’Keefe discusses the future of content strategy. The purpose of content strategy is to support your organization’s business goals. Content strategists need to understand how content across the organization—marketing, technical, and more—contributes to the overall business success.
Last year, I told you to hug it out with your IT department. Play nicely with your IT group, but you also need to ask tough questions and get commitments. Otherwise, IT problems can derail your content strategy.
Being cognizant of your environment and adapting accordingly is a good survival technique for any being (as Darwin recognized), and it’s particularly true in the professional world. And that’s why I’m puzzled by how much time tech writers spend agonizing over style and word choices … Read More
When I started at Scriptorium a year ago, I knew almost nothing about tech comm. I knew what technical content was, having used it many times, but I’d never really thought about how it was produced.
It can be a mightily sucktacular experience when you discover what other people think technical communicators do.
The stereotypical technical writer working in isolation is an endangered species—if not already extinct.
- Page 1 of 2