We are moving companies away from a heroic model to a process-driven model. Processes are much less exciting that the adrenaline rush that comes from working miracles to deliver the impossible.
Every department has its resident tech wizard: the maintainer of the templates, the DITA Open Toolkit, the wiki, and so on. What happens when that wizard flies off to a new kingdom?
When selecting authoring and publishing tools, there is an unfortunate human instinct to cling to the familiar. This ranges from a slight preference for the tool currently in use to “You will pry this software from my cold, dead hands.”
Knowing you can rely on someone is vital to professional relationships. But when it comes to proposing process change, the words “trust me” are never, ever enough.
This morning, I was among the many who received an email from Netflix CEO Reed Hastings. He was responding to criticisms that Netflix “lacked respect and humility in the way [the company] announced the separation of DVD and streaming and the price changes.”
Getting attractive PDF output out of XML is a serious technical challenge. But in some organizations, the PDF requirement is being used to prevent to unwanted workflow changes.
Over the weekend, I was catching up with a friend I hadn’t seen since the mid-term elections here in the US. While hashing out what the election results meant, my friend said that he felt that history would be kinder to the accomplishments of Congress … Read More
When you’re considering an overhaul of your publishing workflow, you may find yourself becoming a metaphorical version of Van Helsing, the vampire-hunting character from Bram Stoker’s Dracula (and the many, many movies based on the Dracula story). You need to find all the efficiency-draining aspects … Read More
For Kai Weber, a good manager is pivotal in making a job satisfying: It’s the single most important factor in my satisfaction with a job. Nothing else shapes my memory and my judgment of a past job as much. What really tests the mettle of … Read More
I am pleased to announce the publication of our newest white paper, The State of Structured Authoring in Technical Communication. In early 2009, we conducted a survey on structured authoring; this document presents the results of the survey along with our analysis. Those who participated … Read More