Services – Your company’s content is valuable.
Which makes it an asset. And as with any asset, your content should support your business goals. However, without a strategic approach, commercial content is often a liability. The most common problems our customers face include:
With our comprehensive approach, we attack these problems from all directions. The results are reduced costs, shortened development cycles, and higher quality information.
Content Strategy – You’re unique.
With twenty years of content strategy experience, we know that no two projects are the same. Ever. Trust us, you’re unique. And because of that, maximizing your organization’s content begins with a thorough assessment to set everything straight. During this process, we identify where your workflow falls short, where the opportunities exist, and establish specific goals to ensure that our solution is successful.
Localization Strategy – Taking it international.
Translating content is expensive. But cutting corners on translation to lower costs is detrimental in the long run. To get the best return on your translation budget and expedite time to market, you need a localization strategy.
With a localization strategy in place, you target all of your global audiences right from the start, and reduce the risk of unknowns at the end of the project. We can help you:
Information Architecture – The foundation for success.
Information architecture is where your content strategy comes to life. We build out the initial assessment into a comprehensive plan for your content lifecycle, including content modeling and information architecture.
We also evaluate technology, construct business cases, calculate ROIs, and provide RFP support.
Other considerations include:
We do not resell content management systems, authoring tools, or other software, and we do not accept referral fees from software vendors. Our recommendations are unbiased and specifically targeted to solve your problems and reach your goals.
Implementation and Training – Rubber, meet road.
Through implementation and training, we configure content management workflows, set up automated builds, and establish localization workflows. We also provide you and your team with the training necessary to efficiently manage the content lifecycle, and even help you manage organizational change. Our goal is to eliminate tedious, repetitive tasks while providing contributors with a simple and elegant solution that lets them create the content you need.
Support and Maintenance – A content strategist’s work is never done.
We offer comprehensive support and maintenance services to help you keep your strategy implementation up and running smoothly. Whether you need to update existing source content infrastructure, create new output formats, or just need ongoing support for questions or issues that may arise, you can count on us.
Coaching – Put me in, coach.
Coaching supports managers in leading their organizations. We provide a confidential setting in which to discuss management problems, strategic decisions, and new ideas. Coaching is especially helpful for leaders who have gaps in their knowledge; for example, an experienced manager new to tech comm or an experienced technical communicator new to management. We offer coaching to managers, directors, and executives with responsibility for technical content, localization, and/or content strategy.