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Information Energy online conference
April 2 - April 4
Hear Scriptorium CEO Sarah O’Keefe share the Trends in TechComm: A tale of two extremes at this global online event!
More information about Sarah’s session:
Technical communication is diverging: expert, senior writers on one side and AI automation of basics on the other side. Automation and AI can remove repetitive tasks. But many early AI initiatives are instead focused on total automation and cutting jobs. The argument is that if humans are producing content that’s just adequate, AI can do the job for less.
The tools landscape is also fragmenting with different organizations choosing high-end structured content, developer-focused Markdown, or adding AI to an unstructured workflow. Meanwhile, integration challenges grow as the customer experience needs to draw from numerous systems for content and data, such as CCMS, PIM, and others.
- Technical communication shifts to specialized roles as AI replaces basic tasks.
- Fragmented tools and complex system integration challenge workflows.
- AI raises concerns about bias and sustainability.
Register for Information Energy on the conference website.