CompTIA plays a critical role in the global technology ecosystem. As the largest vendor-neutral credentialing organization for technology workers, CompTIA supports technology professionals with digital skills training and job-role based certifications. After an acquisition, CompTIA faced the challenge of unifying multiple content systems, editorial teams, and delivery formats. To tackle this, they implemented a centralized, structured content model supported... Read more »

Every few years, a new publishing trend sends leadership into a frenzy: “We need micro content for smartwatches!” “Everything must go into chatbots!” “Get ready for VR and the Metaverse!” “AI will replace our content team!” Sound familiar? In the next episode of our Let's Talk ContentOps webinar series, host Sarah O'Keefe and guest Jack... Read more »

Teams are under pressure to do more—more formats, languages, publishing outputs, and audiences. After an acquisition, CompTIA faced fragmented systems, manual processes, and time-consuming formatting.  In the next episode of... Read more »

October 5th-8th Atlanta, Georgia, USA Join our team in Atlanta for the 2025 LavaCon Content Strategy Conference! Here's where you can see our team in action during the event. The... Read more »

In today’s race to produce more content faster, many organizations have turned to the lowest-cost resources available — often resulting in high turnover, inconsistent quality, and a cycle of rework... Read more »

November 11th—13th Stuttgart, Germany Come see us at tcworld 2025, the largest technical content conference in the world! Hear Scriptorium CEO Sarah O'Keefe speak in the following session. Accelerating global... Read more »

In this webinar, Sarah O'Keefe, the founder and CEO of Scriptorium, describes the successful implementation of a DITA-based component content management system (CCMS) for a major organization that supports technology... Read more »

Jerusalem, Israel, and online February 11th-12th We’re excited to kick off 2026 with MEGAComm, which is celebrating its 20th anniversary! Sarah O’Keefe will participate in a tekom Israel round table... Read more »

In a recent podcast, Sarah O’Keefe and Alan Pringle discussed the impact of AI on technical communication. Here’s your chance to join the discussion. Join us for an AMA! Date:... Read more »

In this webinar, Emilie Herman, Director of Content Operations at the Financial Accounting Foundation (FAF), shares lessons from her career journey. Emilie's journey began in developmental editing and tradebook publishing... Read more »