Services
Your content should support your business goals. But without a strategic approach, product content may be a liability rather than an asset. With our comprehensive approach, we attack these problems from all directions. The results are reduced costs, shortened development cycles, and higher quality information.
We optimize content operations for global companies:
- Content strategy is the bedrock—a plan that connects the content lifecycle to business outcomes, such as improved customer experience and shorter time to market.
- Localization strategy extends the content strategy into additional languages and markets.
- Content operations takes the content strategy framework from plan to reality.
- Use best practices to integrate AI into your content operations.
Since 1997, we have worked with clients in finance, life sciences, technology, software, heavy machinery, nuclear power, government, military, education, and more. Our focus is on solving the challenges inherent to producing large amounts of content in multiple formats and languages.
If you are required to work inside an RFP process to purchase CCMSs and other software, our RFP support services ensure the best outcome for your content operations.
Content strategy
Content strategy provides the foundation for your content lifecycle—a plan that describes what content you need to create, how to manage it, where to deliver it, and when to archive it. It ensures that your processes can evolve to meet changing requirements.
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Localization strategy
Global operations require localization strategy to avoid cultural blunders. Your localization strategy defines how you adapt content to each market, and a solid content strategy is a crucial prerequisite.
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Content operations
Content operations are the technical infrastructure of your content lifecycle. Your content strategy is the design, and content ops is the reality. Building efficient content ops means choosing the right people, processes, and technologies for your content lifecycle so that you can deliver a unified content experience.
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Training
Investing in your content strategy is important, but it’s critical to make sure your team can carry out the vision. We’ve created a variety of specialized training to help your team understand content tools, dive into their roles, and optimize workflow. Check out our LearningDITA training, custom CCMS training, and more.
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Principal advisory sessions
We offer high-impact principal advisory sessions. You’ll get four hours of expert guidance from one of our principals to help you clarify enterprise content strategy. Typical scenarios are exploring pain points, building a business case, and setting an overall direction. These brief engagements are ideal for early-stage strategy and executive alignment.
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