We help companies with large amounts of technical content streamline their publishing processes, which results in cost reduction and quality improvements.

Content strategy for technical communication

If you are responsible for technical content, you face a bewildering array of possibilities—XML-based authoring, traditional help authoring tools, wikis, customer-generated content, and much more. In a content strategy analysis, we review your existing content lifecycle, identify requirements, and then recommend a solution that fits your organizational constraints.

Our analysis document typically includes a summary of your current process, an evaluation of workflow options, a recommended solution, a business case, and a roadmap for implementation.

Implementation services

After completing the analysis and planning phase, we work closely with a pilot team to choose, configure, and deploy the new system. System components can include content management, automated builds, localization, change management, commenting systems, customer-generated content, and more. Our goal is to eliminate tedious, repetitive tasks, and provide contributors with an elegant way to create content.

We have affiliations with a number of software vendors, but we do not resell software. Therefore, we are free to recommend the tools that best match each customer’s requirements. For some projects, we provide vendor management services. These may include writing and distributing RFPs, evaluating proposals,  and coordinating multiple vendors during implementation.

Knowledge transfer and follow-on support

To ensure that you can maintain and update the system, we provide project documentation, customized training, and follow-on technical support.

Technical communication is changing

In technical communication, you face challenges from accelerated product cycles, integration of user-generated content, increased localization requirements, and too many choices for content development tools.

Let us help you create a content strategy for your technical communication products that will reduce costs, shorten development cycles, and improve the quality of your product documentation. Contact us today at 919-459-5365, toll-free via 800-845-0946, email info@scriptorium.com, or use our contact form.