Bill Swallow Director of Operations, specializes in content strategy with an emphasis on handling challenging localization and terminology scenarios. He also supports technology implementation projects, provides customer training, and helps out with other technical communication needs.

Bill is a regular speaker at several industry conferences.

With two decades in technical communication, Bill has extensive experience in technology implementation, localization, and management. His experience on both the client and vendor side of localization has made him (rather painfully) aware of all of the potential pitfalls in content localization, from technology considerations to workflows to writing practices.

Bill holds a Bachelor of Science degree in Communication from Rensselaer Polytechnic Institute and is an active member in the technical communication community. He manages several online industry-focused communities and has a strong reputation and social media presence. When he’s not working, he spends his time studying Taekwondo, enjoying craft beer, and homebrewing his own beer.

Follow Bill on Twitter at @billswallow.