We have added Documentation as Conversation, presented by Anne Gentle, to our upcoming webinars. Anne is scheduled to present on June 9 at 11 a.m. Eastern time:
Even if your documentation system does not converse with your users, your documentation can help customers talk to each other and make the connections that help them do their jobs well or learn something new as if they were in a classroom with a community for classmates. This talk describes how you can think about documentation and user assistance in a conversational way, with the help of social media technology. I’ll discuss the topics in my new book, Conversation and Community: The Social Web for Documentation. I’ll describe the use of in-person Book Sprints that combine wikis and community events to gather together writers to accomplish documentation goals
Anne is an expert, perhaps the expert, on using wikis and other social media to extend traditional documentation efforts. She’s also an excellent speaker, so I hope you’ll join us for this session.
PS We are working on additional topics and looking for more speakers. Do you have topics you would like us to cover? Please let us know. We are working on a couple of sessions on document conversion.