In episode 95 of The Content Strategy Experts podcast, Sarah O’Keefe and Kris Eberlein (chair of the OASIS DITA Technical Committee) discuss the upcoming release of 2.0. What can you expect if you are currently in DITA? And what do you need to know if … Read More
Content scalability: Removing friction from your content lifecycle
First published in Intercom (October 2020) by the Society for Technical Communication. Scalable content requires you to assess your content lifecycle, identify points of friction, and remove them. Company growth magnifies the challenges of information enablement. When you grow, you add products, product variants, markets, … Read More
Content operations (ContentOps)
Content operations (or ContentOps) refers to the system your organization uses to develop, deploy, and deliver customer-facing information. Rahel Bailie refers to it as the way that your organization operationalizes your content strategy. Over at easyDITA, there’s a more aspirational definition, which includes the purpose … Read More
Connecting the XML and web CMS mindsets
Good news: The technical problem of integrating marketing and technical content has been solved. Bad news: The hard work is just starting. The design-focused marcom perspective and the structure-focused techcomm perspective need to co-exist and co-create.
Finding the value when selling structure (podcast)
In episode 87 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Nenad Furtula of Bluestream talk about finding the value when selling structure. Why do so many tech pubs departments fail to get support for structured content and what can we potentially … Read More
The personalization paradox (podcast)
In episode 84 of The Content Strategy Experts podcast, Sarah O’Keefe talks with Val Swisher of Content Rules about why companies fail and how to succeed at delivering personalized experiences at scale. “It all has to be completely standardized in order to be successful. There … Read More
Why technical communication must be part of your marketing strategy (webcast)
Sarah O’Keefe talks about why your technical communication needs to become part of your marketing strategy. “Technical content is being read before the sale. Buyers are not limiting themselves to what they can find in your marketing content, they’re looking for what matters to them … Read More
Enterprise content strategy maturity model
“Whether you like it or not, your prospects already use technical content.” In the paper age, it cost money to distribute information. That gave big organizations some control over information flow. A prospect interested in purchasing a product would get “pre-sales” information–marketing materials, sales pitches, … Read More
Surviving and thriving with AEM and DITA (webcast)
Sarah O’Keefe discusses general best practices for CCMS implementations, along with a specific focus on the AEM DITA CCMS. “You then configure AEM XML to support your content model with specialization, constraints, and authoring experience. You can build authoring templates that give people a framework … Read More
Improving DITA workflow
An organization’s first foray in DITA and structured content is most often driven by one of the following: Merger or acquisition: After a merger, the organization needs to refactor content workflows and so they decide to move into structured content and DITA. Localization: The organization … Read More