You’re probably hearing it more and more: silos are bad for your business. They discourage collaboration, lead to duplication and inconsistency, and prevent you from delivering a unified content experience to your customers. But what really happens when you try to break them down?
Having trouble with your technical content process? Need a strategy that can help you improve and scale? Before you make a change, talk to the other content-producing groups in your company—marketing, training, sales, support—to develop a content strategy that works across the entire organization.
You’ve made the transition to an XML workflow for publishing your technical content, converted all of your legacy content, and started authoring in the new system, as discussed in part 1 of this post. Although you now have a much better outlook on sustainability, you’re … Read More
Your publishing workflow has been the same for years, but new technology, different customer requirements, and company growth are making you realize you might need a change. Your print-based processes won’t always be sustainable, and XML is looking like a possibility for the future. There’s … Read More
In which we build assorted graphics and develop style guidelines.
When I started at Scriptorium a year ago, I knew almost nothing about tech comm. I knew what technical content was, having used it many times, but I’d never really thought about how it was produced.
Rendering vector images (such as line art or charts) for PDF output through the DITA Open Toolkit can be tricky. You would think that an exported GIF of a vector image would display beautifully in the PDF—but you would be wrong.