Tools, the content strategy killers
Quick! What’s the first thing you think about when you want to change your content strategy (the way you produce and distribute content)? If your answer is “tools,” you’re in good company.
Trends in technical communication, 2014 edition
Our annual prognostication, along with an assessment of our predictions from last year.
Five gotchas that will affect your translation turnaround time
Having worked at two translation companies and on many projects requiring localization, I appreciate just how nimble LSPs (language service providers) can be. Their ability to track down translators with the necessary subject matter expertise and handle a vast array of file formats is truly remarkable. That said, localization efficiency is dependent on you, the content provider.
How the “we-meeting” kills good tech comm
Does this sound familiar?
One reason for lack of accountability is the we-meeting. You know the one: “We need a new process for handling customer service issues.” Lots of discussion follows, but no clear direction is given, nor is any responsibility taken.
Bruce Clarke (The View from HR column) referencing consultant Kathleen Kelly
Adapt or die: Managing increasing content velocity
Content velocity is the speed at which we create and produce content, the speed of the publishing process itself, and the speed of change in content requirements—what we need to produce and the delivery mechanisms.
Cloudy with a chance of WOMBAT
For remote work, file management in the cloud is way easy. Other methods, not so much…
When perceptions bite tech comm’s backside
It can be a mightily sucktacular experience when you discover what other people think technical communicators do.
“Trust me” isn’t a business plan
Knowing you can rely on someone is vital to professional relationships. But when it comes to proposing process change, the words “trust me” are never, ever enough.
Tekom thoughts
You know you’ve had a bad travel week when you cannot wait to compose the complaint letter to the airline. But sandwiched between flight problems, I had a great time in Wiesbaden at tekom/tcworld 2011.
