Detecting solutions for structured content: Lessons from LavaCon

At LavaCon 2025, we investigated the impossible dream of customer content, uncovered the potential of structured learning content, and shared solutions to make sure your content doesn’t sleep with the fishes—or the whale sharks.

Before the conference started, the team took a trip to the Georgia Aquarium. This is the only aquarium in the United States where you can visit whale sharks.

The impossible dream: Unified authoring for customer content

Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience for your end users?

In this session, Sarah O’Keefe discussed the reality of enterprise content operations: whether they truly exist in the current content landscape, the obstacles holding the industry back, and how organizations can move forward.

Smart content for smart learning: Transforming DITA into LMS courses

Scriptorium launched LearningDITA 10 years ago. When the site struggled to support an ever-increasing number of students, we faced a dilemma. How could we build a new site with a better learning experience while using the same DITA source files as the foundation? 

In his session, Alan Pringle explained how the Scriptorium team turned its consulting eye on itself to pinpoint requirements for a new learning platform. He also showed how the DITA content becomes courses in the new learning management system (LMS). 

His take-home advice for process change? Act like a consultant, gather your requirements, and let the requirements guide your tool selection. Don’t pick tools first!

Need a content solution? We’ve cracked the case!

Bill Swallow was heading the investigation at our booth, which was full of chocolate, swag, and discussions with attendees about their content mysteries. If you didn’t get a chance to chat with our team, contact us to find your content solution.