“You can have different people using different tools and still pour all of the content into the single content management system. People connect to it differently based on the authoring tool that they prefer, and what works best for them.”

—Alan Pringle

“The savings you get from a reduced word count is all fine and good, but the translation is only as good as the quality of the translation itself.”

—Bill Swallow

“Communicate with the stakeholders. Don’t just get their input and then go away. Communicate all along what you’re doing and identify your benefits.”

—Simon Bate

“Filtering is possible through the use of taxonomies. They have a real world benefit for people looking to find something.”

—Simon Bate

I think the conditional processing is a huge benefit as well. You can have a lot more interactivity built in without that human interference.

— Kaitlyn Heath

In terms of pushback or in terms of change management, what we have to do is ask, “What does this other team do really well that potentially is going to be asked to change tools? How do you do this well?” And position the change as an opportunity.

— Sarah O’Keefe