Author: Sarah O'Keefe

“Do we still have places where building a static site or a static set of help materials makes a lot of sense? Totally. But there’s a natural aspect of dynamic changing content. If that content is going to be a little bit different based on who or where or when you access it, then you can’t build it statically. That’s one of the things you’ll never get from a PDF.”

– Patrick Bosek

“We have an aging technical communicator community. We’re not necessarily attracting the younger generation. UX designer sounds more modern and interesting.”

– Dawn Stevens

“If you want a better user experience and more customer loyalty, you need accurate content.”

– Rahel Bailie

“If we don’t give customers the information to understand what we’re telling them, they won’t be successful and we have failed.”

– Sharon Burton

“You have to decide, by looking at your particular organization, whether you need what a CMS will give you. You will get improvements in consistency and automation for formatting and traceability. You can get improvements in translation because you have more consistent content and better workflows.”

– Sarah O’Keefe