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Author: Sarah O'Keefe

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DITA specialization: Extensibility and standards compliance

The curse of standards

Open standards are great—until you realize that the standard is almost-but-not-quite perfect for your requirements. Then you face ugly choices: do you compromise by forcing your elliptical content into the round standard, or customize the standard to make it just right? Some companies join the standards-making body, and eventually get their requirements added to the standard.

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Podcast transcript

Full transcript of finance in tech comm podcast

00:00 Sarah O’Keefe: Welcome to the Content Strategy Expert’s podcast, brought to you by Scriptorium. Since 1997, Scriptorium has helped companies manage, structure, organize and distribute content in an efficient way.

Hi, everyone, I’m Sarah O’Keefe. In episode 15, we have a special guest, Erin Vang. Erin is the owner and principal pragmatist of Global Pragmatica, which provides statistical management and content strategy consulting to Fortune 500 companies. Erin’s been doing that since 2008 and has also held senior management positions at Dolby Labs, SAS, and SYSTAT, in software technical communications, QA, program management, and localization. Erin, welcome.

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Podcast transcript

Full transcript of the death of training podcast

00:00 Alan Pringle: Welcome to The Content Strategy Experts podcast brought to you by Scriptorium. Since 1997, Scriptorium has helped companies manage, structure, organize, and distribute content in an efficient way. In Episode 12, we discussed the Death of Training. 20 years ago, we offered public and private training classes on a regular basis. Today, most companies will not pay for tools training. Instead, they farm out tasks to expert contractors. Hi, everybody. I’m Alan Pringle. I am Chief Operating Officer at Scriptorium and I’m here with Sarah O’Keefe.

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Podcast

The death of training (podcast)

In this podcast, Alan Pringle and Sarah O’Keefe discuss the shift in training priorities. In the past, companies would train employees to avoid dependence on Evil Outside Contractors. Today, companies don’t want to invest in training their employees (“They might leave!”), so instead they farm out specialized tasks to expert contractors.

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Podcast transcript

Full transcript of client-consultant relationship podcast

00:00 Sarah O’Keefe: Welcome to The Content Strategy Experts podcast brought to you by Scriptorium. Since 1997 Scriptorium has helped companies manage, structure, organize, and distribute content in an efficient way. In episode 10, we discuss the client consultant relationship. What does it look like when you bring in a content strategy consultancy like Scriptorium? Hi everybody, I’m Sarah O’Keefe, I’m the principal at Scriptorium, I’m in our podcasting studio in Durham, North Carolina on a sweltering July and I’m virtually at least with Bill Swallow. Bill are you there?

00:35 Bill Swallow: I am here.

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