Lost in translation? Create scalable content localization processes
You need to translate content into new languages, but it’s not happening fast enough. Projects are delayed, programs can’t launch, and you’re at a loss for how to fix it.
Content operations for elearning content (podcast)
In episode 149 of The Content Strategy Experts Podcast, Sarah O’Keefe and Christine Cuellar discuss the unique challenges, opportunities, and considerations of content operations with elearning content.
“As an instructional designer, as a person who’s creating this learning content, you start thinking about, How do I deliver this effectively? How do I ensure that learning actually takes place? That’s our goal here. We want the people to learn the thing.”
— Sarah O’Keefe
Guide your team through murky mergers and acquisitions
Life during a merger or acquisition gets interesting. Reporting structures change, systems need to align, new technology must be implemented — and that’s just logistics.
How people cope with these big changes will vary, and reactions can be subtle, extreme, positive, or negative. In most cases, you’ll experience a hearty mix of everything.
Anthony Olivier unpacks the MadCap acquisition of IXIASOFT (podcast)
In episode 148 of The Content Strategy Experts Podcast, Anthony Olivier, founder and CEO of MadCap Software, and Sarah O’Keefe discuss the MadCap acquisition of IXIASOFT, what’s on the horizon for the merged organization, and explore predictions about the impact of AI in the content industry.
“By acquiring a DITA-based CCMS, it allows us to offer not just an unstructured XML-based solution with cloud-based content management, but also offer a structured authoring solution for our customers who want to make that transition.”
— Anthony Olivier
Content experts will soar when you remove these burdens
When system maintenance is removed from your content experts’ workload, your team becomes a powerhouse for producing dynamic content.
“Why do I have to work differently?” (podcast, part 2)
In episode 147 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar continue talking about how teams adjust when content processes change, and tools you can use to navigate the question, “Why do I have to work differently?”
This is part two of a two-part podcast.
“We had a client a few years ago refer to us as content therapists, and that’s not far off. […] We provide a sounding board. We’re a sympathetic ear. We help give you the opportunity to bounce off concerns, problems, issues, and offer feedback. It’s a relationship where we are going to listen and give guidance, because again, we’ve been through this before with other people. Let’s apply that knowledge and make your life as easy as possible during, frankly, what can be a very tumultuous time.”
— Alan Pringle
Improve learning content despite its unique challenges
Whether you’re in education, manufacturing, finance, healthcare, or otherwise, you work in a learning organization. It’s critical to ensure that your employees and customers understand how to do their jobs. If your products affect health and safety — medical devices, industrial equipment, and so many more — you need effective learning content to prevent injuries or even death. Providing training through a variety of learning options leads to success.
“Why do I have to work differently?” (podcast, part 1)
In episode 146 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar talk about how teams adjust when content processes change, and how you can address the question, “Why do I have to work differently?”
This is part one of a two-part podcast.
“One of these kinds of business drivers can be a merger or an acquisition. When you end up combining two companies, you can have two separate workflows. Both of them are not going to win — they’re just not. […] But again, I mean, I have a lot of sympathy for these people. A lot of times they are asking this for legitimate reasons. ‘Why is this happening?’ ‘Why am I having to do this?’ That’s when you’ve got to help them step back and look at the bigger business situation.”
— Alan Pringle
AI in the content lifecycle
Updated as of June 2025.
We are now in the Age of Artificial Intelligence (AI). Everyone is talking about AI and its impact. Scriptorium is focusing on AI’s effect on content operations, and the impact of ChatGPT and other generative AI engines means rethinking the entire content lifecycle.
Optimize learning and training content through content operations (podcast)
In episode 145 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the impact content operations has on your learning and training content, and how to make the most out of this valuable asset.
“If the company is looking to implement something within a specific time frame for a very specific business need, and that gets delayed at the beginning when training is being developed, it’s going to snowball down. So, your six-week delay on getting content out the door might turn into a six-month delay on getting the program rolled out.”
— Bill Swallow
