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Tag: CCMS

Content operations Webinar

The Sky is Falling—But Your Content is Fine, featuring Jack Molisani

Every few years, a new publishing trend sends leadership into a frenzy:

  • “We need micro content for smartwatches!”
  • “Everything must go into chatbots!
  • “Get ready for VR and the Metaverse!”
  • “AI will replace our content team!”

Sound familiar?

In this episode of our Let’s Talk ContentOps webinar series, host Sarah O’Keefe and guest Jack Molisani explored how structured content will futureproof your content operations no matter what tech trends come along. Learn how to prepare content once and publish everywhere, from toasters to chatbots to jumbotrons and beyond.

Sarah O'Keefe
July 28, 2025
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Webinar

How CompTIA rebuilt its content ecosystem for greater agility and efficiency (webinar)

After an acquisition, CompTIA faced the challenge of unifying multiple content systems, editorial teams, and delivery formats. To tackle this, they implemented a centralized, structured content model supported by a robust content management system. This webinar details how CompTIA overhauled its content operations from strategy through implementation without a pause in production.

Now we’re going to start seeing the true benefits of working in DITA, which is what I’m most excited about. We can maintain our content easily and focus on where things are changing versus converting, rearranging, or recopying content. I’m excited to see how our efficiencies gain as we move into our refresh cycle.

— Becky Mann

Bill Swallow
July 7, 2025
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AI Webinar

Ready, set, AI: How to futureproof your content, teams, and tech stack (webinar)

Your customers expect intelligent, AI-powered experiences. Is your content strategy ready for an AI-driven world? After a popular panel at ConVEx San Jose, the team at CIDM brought the conversation online in this webinar.

AI is going to require us to think about our content across the organization, across the silos, because at the end of the day, the AI overlord, the chatbot is out there slurping up all this information and regurgitating it. The chatbot doesn’t care that, for example, I work in group A, Marianne’s in group B, and Dipo’s in group C, and we don’t talk to each other. The chatbot, the world, the consumer, sees us all in the same company. If we’re all part of the same organization, why shouldn’t it be consistent?

— Sarah O’Keefe

Christine Cuellar
June 23, 2025
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Content strategy Podcast Podcast transcript

Tool or trap? Find the problem, then the platform

Tempted to jump straight to a new tool to solve your content problems? In this episode, Alan Pringle and Bill Swallow share real-world stories that show how premature solutioning without proper analysis can lead to costly misalignment, poor adoption, and missed opportunities for company-wide operational improvement.

Bill Swallow: On paper, it looked like a perfect solution. But everyone, including the people who greenlit the project, hated it. Absolutely hated it. Why? It was difficult to use, very slow, and very buggy. Sometimes it would crash and leave processes running, so you couldn’t relaunch it. There was no easy way to use it. So everyone bypassed using it at every opportunity.

Alan Pringle: It sounds to me like there was a bit of a fixation. This product checked all the boxes without actually doing any in-depth analysis of what was needed, much less actually thinking about what users needed and how that product could fill those needs.

Bill Swallow
June 2, 2025
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Content operations Podcast Podcast transcript

Deliver content dynamically with a content delivery platform

Struggling to get the right content to the right people, exactly when and where they need it? In this podcast, Scriptorium CEO Sarah O’Keefe and Fluid Topics CEO Fabrice Lacroix explore dynamic content delivery—pushing content beyond static PDFs into flexible platforms that power search, personalization, and multi-channel distribution.

When we deliver the content, whether it’s through the APIs or the portal that you’ve built that is served by the platform, we render the content in a way that we can dynamically remove or hide parts of the content that would not apply to the context, the profile of the user. That’s the magic of a CDP. It’s delivering that content dynamically.

— Fabrice Lacroix

Sarah O'Keefe
May 19, 2025
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DITA Podcast Podcast transcript

LearningDITA: What’s new and how it enhances your learning experience

In this episode, Alan Pringle, Gretyl Kinsey, and Allison Beatty discuss LearningDITA, a hub for training on the Darwin Information Typing Architecture (DITA). They dive into the story behind LearningDITA, explore our course topics, and more.

Gretyl Kinsey: Over time that user base grew and grew. And now it boggles my mind that it got all the way up to 16,000 users. I never expected it to grow to that size.

Alan Pringle: Well, we didn’t really either, nor did our infrastructure. Because as of late 2024, things started to go a little sideways, and it became clear our tech stack was not going to be able to sustain more students. It was very creaky. The site wasn’t performing well. So we made a decision that we needed to take the site offline, and we did, to basically redo it on a new platform.

Alan Pringle
March 10, 2025
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Learning content Podcast Podcast transcript Taxonomy

Building your futureproof taxonomy for learning content (podcast, part 2)

In our last episode, you learned how a taxonomy helps you simplify search, create consistency, and deliver personalized learning experiences at scale. In part two of this two-part series, Gretyl Kinsey and Allison Beatty discuss how to start developing your futureproof taxonomy from assessing your content needs to lessons learned from past projects.

Gretyl Kinsey: The ultimate end goal of a taxonomy is to make information easier to find, particularly for your user base because that’s who you’re creating this content for. With learning material, the learner is who you’re creating your courses for. Make sure to keep that end goal in mind when you’re building your taxonomy.

Allison Beatty
February 10, 2025
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