A very interesting presentation from Michael Hahn, focused on the transition Cessna is making from SGML-based to XML-based authoring.
He broke down the conversion issues into three types:
It should come as no surprise that the last one presents the biggest problem. Most of the conferences I attend are tech writer-heavy; this conference is clearly XML Geek Central. It’s interesting to see how this universe perceives authors; for example, in the Cessna session, I heard things like:
- “The changes are basically transparent to the authors, but they’re going to have a fit anyway.”
- “The authors complain whenever we change anything.”
Most of the people here seemed perplexed by the authors and their weird foibles.