Blog - Scriptorium

The image features two people—one man holding a tablet and one woman wearing glasses—overlaid with circular graphic elements on a dark blue background. Text is as follows: "DCL LEARNING SERIES Inside the Transformation How CompTIA Rebuilt Its Content Ecosystem for Greater Agility and Efficiency CompTIA SCRIPTORIUM"

How CompTIA rebuilt its content ecosystem for greater agility and efficiency (webinar)

After an acquisition, CompTIA faced the challenge of unifying multiple content systems, editorial teams, and delivery formats. To tackle this, they implemented a centralized, structured content model supported by a robust content management system. This webinar details how CompTIA overhauled its content operations from strategy through implementation without a pause in production.

Now we’re going to start seeing the true benefits of working in DITA, which is what I’m most excited about. We can maintain our content easily and focus on where things are changing versus converting, rearranging, or recopying content. I’m excited to see how our efficiencies gain as we move into our refresh cycle.

— Becky Mann

Bill Swallow

July 7, 2025

Yellow speech bubble graphic with the word "DISCONTINUED" in bold, dark gray, uppercase letters centered inside. A light diagonal gradient adds dimension, and a subtle drop shadow appears beneath the shape. This is the featured image for a blog post called, "Is Zoomin being discontinued?"

Industry insights

Is Zoomin being discontinued?

For a few months, I’ve been hearing rumors that Zoomin would be discontinued after its purchase by Salesforce.

Sarah O'Keefe

June 30, 2025

A dark blue graphic with wave-like green and blue lines flowing horizontally across the center. The text reads: "Ready, set, AI: How to futureproof your content, teams, and tech stack"

AI Webinar

Ready, set, AI: How to futureproof your content, teams, and tech stack (webinar)

Your customers expect intelligent, AI-powered experiences. Is your content strategy ready for an AI-driven world? After a popular panel at ConVEx San Jose, the team at CIDM brought the conversation online in this webinar.

AI is going to require us to think about our content across the organization, across the silos, because at the end of the day, the AI overlord, the chatbot is out there slurping up all this information and regurgitating it. The chatbot doesn’t care that, for example, I work in group A, Marianne’s in group B, and Dipo’s in group C, and we don’t talk to each other. The chatbot, the world, the consumer, sees us all in the same company. If we’re all part of the same organization, why shouldn’t it be consistent?

— Sarah O’Keefe

Christine Cuellar

June 23, 2025

Illustration representing the concept of "LEARNING" in a vibrant and creative style. The background is teal blue. The word “LEARNING” is written in large, bold, white capital letters across the center. Each letter is partially integrated into an interconnected set of icons and illustrations symbolizing various aspects of learning and education. On the left, the letter "L" is formed within the outline of a human head, filled with gears, molecular structures, and a plus sign, representing critical thinking and brain activity. A rocket launches from the head, symbolizing ideas and exploration. Surrounding the word are various icons: a play button (representing multimedia learning), an open book, and chat bubbles indicating communication or discussion. The "A" is intersected by a dotted line leading to a globe within the “R,” symbolizing global or online learning. A triangle ruler and pencil next to the “N” suggest mathematics or drawing. Further right, a flower with leaves grows upward, representing growth and development. Lightbulbs appear twice—once above the word and again inside the outline of a second human head on the right, representing ideas and innovation. Other surrounding icons include a clock (time management), a pen, a second book, a musical note (indicating music or audio learning), and a plug connecting the second head to the rest of the image, symbolizing being “plugged in” to knowledge or learning networks. The overall design is dynamic, with floating lines, dots, and sparkles contributing to a sense of motion and creativity in the learning process.

Learning content Structured content

Overview of structured learning content

Structured content separates content from formatting and enforces consistency, which makes it easier to deliver in multiple channels (elearning and classroom materials), scale up content delivery (delivering variants for different audiences), automate content, leverage AI for productivity, and localize the content for global markets.

Sarah O'Keefe

June 16, 2025

A sunlit running track with multiple lanes, each marked with a yellow cone displaying lane numbers 6, 7, and 8. Starting blocks are set up at the beginning of each lane, ready for a sprint race. The track curves into the distance with a soft blur, suggesting early morning or late afternoon light.

Content strategy

Kickstart your enterprise content strategy with principal advisory sessions

Struggling with enterprise content strategy? Our principal advisory sessions will get you on track.

Christine Cuellar

June 9, 2025

white Scriptorium owl on a blue background

Content strategy Podcast Podcast transcript

Tool or trap? Find the problem, then the platform

Tempted to jump straight to a new tool to solve your content problems? In this episode, Alan Pringle and Bill Swallow share real-world stories that show how premature solutioning without proper analysis can lead to costly misalignment, poor adoption, and missed opportunities for company-wide operational improvement.

Bill Swallow: On paper, it looked like a perfect solution. But everyone, including the people who greenlit the project, hated it. Absolutely hated it. Why? It was difficult to use, very slow, and very buggy. Sometimes it would crash and leave processes running, so you couldn’t relaunch it. There was no easy way to use it. So everyone bypassed using it at every opportunity.

Alan Pringle: It sounds to me like there was a bit of a fixation. This product checked all the boxes without actually doing any in-depth analysis of what was needed, much less actually thinking about what users needed and how that product could fill those needs.

Bill Swallow

June 2, 2025

Industry insights

See Scriptorium at these summer events!

We have several great events lined up for the summer of 2025. Here’s where you can see Scriptorium in action.

Christine Cuellar

May 27, 2025

Content operations Podcast Podcast transcript

Deliver content dynamically with a content delivery platform

Struggling to get the right content to the right people, exactly when and where they need it? In this podcast, Scriptorium CEO Sarah O’Keefe and Fluid Topics CEO Fabrice Lacroix explore dynamic content delivery—pushing content beyond static PDFs into flexible platforms that power search, personalization, and multi-channel distribution.

When we deliver the content, whether it’s through the APIs or the portal that you’ve built that is served by the platform, we render the content in a way that we can dynamically remove or hide parts of the content that would not apply to the context, the profile of the user. That’s the magic of a CDP. It’s delivering that content dynamically.

— Fabrice Lacroix

Sarah O'Keefe

May 19, 2025

The image shows a digitally rendered, glowing wireframe globe positioned on a paved pathway between two tall concrete walls. The globe is illuminated with golden light outlining the continents and longitude-latitude lines, focusing on Africa and parts of Europe and the Middle East. Light trails and glowing particles surround the globe, symbolizing content localization and global connectivity. The sky is overcast, and some trees are faintly visible in the background beyond the wall.

Content strategy Localization

Going global: Getting started with content localization

Have you been asked to deliver your content in another language but don’t know where to begin? The decisions you make early on when designing and developing your content can make or break your translation and production processes. It’s very hard (and expensive) to make changes as you run into problems during translation or production. It’s even worse when the problems are discovered by the consumers!

Let’s begin with some definitions and then take a look at what you can do to prepare for localization and how translators perform their work.

Bill Swallow

May 12, 2025

Promotional graphic for an event titled "How Humans Drive Content Operations" featuring Kristina Halvorson. The event date is April 30, 2025. It highlights that Kristina will explore how human dynamics shape content operations. The session is part of the "Let’s Talk ContentOps" series with Sarah O’Keefe and is sponsored by Scriptorium, The Content Wrangler, and Heretto. A photo of Kristina Halvorson smiling is included on the right side of the image. The background is teal with white and orange text.

Change management Webinar

How Humans Drive ContentOps (webinar)

Discover how human dynamics shape content operations in the next episode of our Let’s Talk ContentOps webinar series! Host Sarah O’Keefe interviews Kristina Halvorson, the Founder and CEO of Brain Traffic, Button Events, and an experienced content strategist. From repairing cross-silo tensions to identifying intrinsic motivations, this webinar explores strategies for navigating the human side of content operations.

In this webinar, viewers learn how to:

Address personalities, ambitions, and company culture
Balance legacy knowledge as currency
Foster effective collaboration

Sarah O'Keefe

May 5, 2025

How CompTIA rebuilt its content ecosystem for greater agility and efficiency (webinar)

Is Zoomin being discontinued?

Ready, set, AI: How to futureproof your content, teams, and tech stack (webinar)

Overview of structured learning content

Kickstart your enterprise content strategy with principal advisory sessions

Tool or trap? Find the problem, then the platform

See Scriptorium at these summer events!

Deliver content dynamically with a content delivery platform

Going global: Getting started with content localization

How Humans Drive ContentOps (webinar)

Get our book!

Newsletter

Categories