Transitioning to new publishing processes? Release your greatest hits collection first!
Does this sound familiar? One reason for lack of accountability is the we-meeting. You know the one: “We need a new process for handling customer service issues.” Lots of discussion follows, but no clear direction is given, nor is any responsibility taken. Bruce Clarke (The … Read More
Simple answers are appealing and are easy to remember. [Refrain from gratuitous political joke here, mostly.] But the real world is full of complex issues that are not easily reduced to soundbites. This also applies to technical communication and XML adoption.
In my junk mail, the capital letters were screaming in bright red: WE’RE NOT ARTISANS.
Over the weekend, a friend showed me an episode of a reality show that featured some commentary by a “style expert.” This expert offered his advice while dressed in an outfit that would work well as a costume in a production of Oliver Twist (and … Read More
It’s time for my (apparently biennial) predictions post. For those of you keeping score at home, you can see the last round of predictions here. Executive summary: no clear leader for DITA editing, reuse analyzers, Web 2.0 integration, global business, Flash. In retrospect, I didn’t exactly … Read More
Clay Shirky has a fascinating post on the concept of algorithmic authority; the idea that large systems, such as Google PageRank or Wikipedia have authority (that is, credibility) because of the way that the system works. In other words, a page that is returned first in … Read More
For a recent presentation entitled “Is XML Right for You?” I built a handy flowchart to help you with the decision-making process. Unfortunately, it’s sort of hard to fit within this blog. Here are two potentially more legible versions: XML flowchart, 800×600, GIF (opens in … Read More
[Disclosure: Scriptorium is a Certified Flare Instructor.] [Full disclosure: We’re also an Adobe Authorized Training Center, a JustSystems Services Partner, a founding member of TechComm Alliance, a North Carolina corporation, and a woman-owned business. Dog people outnumber cat people in our office. Can I start … Read More
by Sheila Loring Full disclosure: We’re an XMetaL Services Provider and have no particular affiliation with oXygen. I’m in the fortunate situation of having access to both XMetaL 5.5 and oXygen 9.3. Both are excellent XML editors for different reasons. I’d hate for Scriptorium to … Read More
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