BIG.
That’s my first impression of the tcworld conference, from which I just returned. I’m still jet-lagged from my trip, but I wanted to briefly share my experiences with those—especially from the US—who are considering attending in the future.
Longest. Interview. Ever.
Bill Swallow and I first met in person at the Help ’99 Conference in Dallas, Texas. (1999, not 1899!) Today, we are pleased to announce that Bill is joining Scriptorium as a full-time technical consultant.
Whew! I’m just back from the excellent LavaCon event in Portland. I have (mostly) recovered from that trip, so now I’m focusing on the upcoming tcworld conference in Wiesbaden, Germany. And I need your help!
Does this sound familiar?
One reason for lack of accountability is the we-meeting. You know the one: “We need a new process for handling customer service issues.” Lots of discussion follows, but no clear direction is given, nor is any responsibility taken.
Bruce Clarke (The View from HR column) referencing consultant Kathleen Kelly
“It’s not about the tools.” Except when it’s totally about the tools.
Different flavors of content strategists seem to be having trouble talking to each other. I think it’s because of the framing effect.
Whether you’re using relative font sizes for those with low vision, or keyboard functionality for those with motor issues, creating more accessible tech comm content for people with disabilities also makes it easier to navigate and follow for people without disabilities.
We are moving companies away from a heroic model to a process-driven model. Processes are much less exciting that the adrenaline rush that comes from working miracles to deliver the impossible.
Consumers’ demand for perfect things drives a lot of pesticide use….Ninety percent of pesticide use in apple crops is to get the last five percent of quality of the fruit.
Does your company have a strategy for making content available through mobile devices? Are you currently or do you plan to be part of the rapidly growing Bring Your Own Device (BYOD) movement? Do you have a content management system that makes your content accessible for a variety of purposes on the many mobile devices that are currently on the market today?
