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AI Content pitfalls Podcast Podcast transcript Structured content

Futureproof your content ops for the coming knowledge collapse

What happens when AI accelerates faster than your content can keep up? In this podcast, host Sarah O’Keefe and guest Michael Iantosca break down the current state of AI in content operations and what it means for documentation teams and executives. Together, they offer a forward-thinking look at how professionals can respond, adapt, and lead in a rapidly shifting landscape.

Sarah O’Keefe: How do you talk to executives about this? How do you find that balance between the promise of what these new tool sets can do for us, what automation looks like, and the risk that is introduced by the limitations of the technology? What’s the roadmap for somebody that’s trying to navigate this with people that are all-in on just getting the AI to do it?

Michael Iantosca: We need to remind them that the current state of AI still carries with it a probabilistic nature. And no matter what we do, unless we add more deterministic structural methods to guardrail it, things are going to be wrong even when all the input is right.

Sarah O'Keefe
November 17, 2025
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Case study Learning content Structured learning content

LearningDITA: replatforming structured learning content

For nine years, the Scriptorium site LearningDITA.com served more than 16,000 students seeking knowledge about the Darwin Information Typing Architecture (DITA) XML standard. A critical system failure forced Scriptorium to rebuild the site, so we focused our consulting expertise on ourselves to address a replatforming challenge for structured learning content. 

Alan Pringle
November 10, 2025
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AI Content debt Podcast Podcast transcript

The five stages of content debt

Your organization’s content debt costs more than you think. In this podcast, host Sarah O’Keefe and guest Dipo Ajose-Coker unpack the five stages of content debt from denial to action. Sarah and Dipo share how to navigate each stage to position your content—and your AI—for accuracy, scalability, and global growth.

The blame stage: “It’s the tools. It’s the process. It’s the people.” Technical writers hear, “We’re going to put you into this department, and we’ll get this person to manage you with this new agile process,” or, “We’ll make you do things this way.” The finger-pointing begins. Tech teams blame the authors. Authors blame the CMS. Leadership questions the ROI of the entire content operations team. This is often where organizations say, “We’ve got to start making a change.” They’re either going to double down and continue building content debt, or they start looking for a scalable solution.

— Dipo Ajose-Coker

Sarah O'Keefe
November 3, 2025
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AI Localization Podcast Podcast transcript

Balancing automation, accuracy, and authenticity: AI in localization

How can global brands use AI in localization without losing accuracy, cultural nuance, and brand integrity? In this podcast, host Bill Swallow and guest Steve Maule explore the opportunities, risks, and evolving roles that AI brings to the localization process.

The most common workflow shift in translation is to start with AI output, then have a human being review some or all of that output. It’s rare that enterprise-level companies want a fully human translation. However, one of the concerns that a lot of enterprises have about using AI is security and confidentiality. We have some customers where it’s written in our contract that we must not use AI as part of the translation process. Now, that could be for specific content types only, but they don’t want to risk personal data being leaked. In general, though, the default service now for what I’d call regular common translation is post editing or human review of AI content. The biggest change is that’s really become the norm.

—Steve Maule, VP of Global Sales at Acclaro

Bill Swallow
October 20, 2025
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AI Learning content Podcast Podcast transcript

From classrooms to clicks: the future of training content

AI, self-paced courses, and shifting demand for instructor-led classes—what’s next for the future of training content? In this podcast, Sarah O’Keefe and Kevin Siegel unpack the challenges, opportunities, and what it takes to adapt.

There’s probably a training company out there that’d be happy to teach me how to use WordPress. I didn’t have the time, I didn’t have the resources, nothing. So I just did it on my own. That’s one example of how you can use AI to replace some training. And when I don’t know how to do something these days, I go right to YouTube and look for a video to teach me how to do it. But given that, there are some industries where you can’t get away with that. Healthcare is an example—you’re not going to learn how to do brain surgery that someone could rely on with AI or through a YouTube video.

— Kevin Siegel

Sarah O'Keefe
October 6, 2025
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Learning content Podcast Podcast transcript

From PowerPoint to possibilities: Scaling with structured learning content

What if you could escape copy-and-paste and build dynamic learning experiences at scale? In this podcast, host Sarah O’Keefe and guest Mike Buoy explore the benefits of structured learning content. They share how organizations can break down silos between techcomm and learning content, deliver content across channels, and support personalized learning experiences at scale.

The good thing about structured authoring is that you have a structure. If this is the concept that we need to talk about and discuss, here’s all the background information that goes with it. With that structure comes consistency, and with that consistency, you have more of your information and knowledge documented so that it can then be distributed and repackaged in different ways. If all you have is a PowerPoint, you can’t give somebody a PowerPoint in the middle of an oil change and say, “Here’s the bare minimum you need,” when I need to know, “Okay, what do I do if I’ve cross-threaded my oil drain bolt?” That’s probably not in the PowerPoint. That could be an instructor story that’s going to be told if you have a good instructor who’s been down that really rocky road, but again, a consistent structure is going to set you up so that you have robust base content.

— Mike Buoy

Sarah O'Keefe
September 22, 2025
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Learning content Webinar

Structured Learning Content That’s Built to Scale, featuring Becky Mann

Teams are under pressure to do more—more formats, languages, publishing outputs, and audiences. After an acquisition, CompTIA faced fragmented systems, manual processes, and time-consuming formatting. In this webinar, see how CompTIA used structured learning content operations to scale globally and meet evolving delivery demands.

Now, we have a central content ecosystem where everything connects into one spot—our CCMS—where we can actually publish in many different ways. We can do our translations very seamlessly now with our translation memory service linked in. We can publish directly to our LMS record, and we can also deploy PDFs. There’s some other little things that we’ve developed over the years. For example, we map our content to the exam objectives for our certifications. That was always a very manual process. It is now automated, which is amazing.

— Becky Mann

Sarah O'Keefe
September 15, 2025
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