Reuse in DITA and beyond (podcast)

Elizabeth Patterson / Podcast, Podcast transcriptLeave a Comment

In episode 60 of The Content Strategy Experts Podcast, Elizabeth Patterson and Gretyl Kinsey discuss content reuse, how it specifically applies to DITA,  and how it can benefit your organization.

“So often we see companies wasting a lot of time copying and pasting. This idea of reuse saves time and money, and then it also helps to maintain that consistency across your organization.”

— Elizabeth Patterson

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Using the Learning and Training specialization for your content (podcast)

Kaitlyn Heath / Podcast, Podcast transcriptLeave a Comment

In episode 59 of the Content Strategy Experts Podcast, Alan Pringle and Kaitlyn Heath discuss how you can apply the Learning and Training specialization to your content.

I think the conditional processing is a huge benefit as well. You can have a lot more interactivity built in without that human interference.

— Kaitlyn Heath

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Smarter marcom content

Elizabeth Patterson / Smart contentLeave a Comment

Smarter marcom content has advantages, but marketers are used to writing and formatting content at the same time. Smart content separates writing and formatting. Although getting used to this separation may take some effort, the benefits are well worth it.

Most content has an implicit structure. For example, a white paper usually starts by stating a problem, then describes a possible solution, and then mentions a product that can help you with that approach.  A good marketing writer understands the implicit structure of a typical document, but the structure may not be clearly stated or outlined anywhere. With smart content, you take a document’s implicit structure and spell it out explicitly.

The tags in smart content capture the structure explicitly. Once you have your tagged document, you can process the information in lots of interesting ways (reuse, multichannel publishing, and much more). 

Smart content separates formatting and content.  In tools like InDesign or Word, you write and format  at the same time. In a smart content tool, you typically focus only on the content sequence and not on the formatting. As a marketing writer, I can tell you this is a big adjustment.  But there are huge benefits. Once you create smart content, the separation of content and formatting makes it much easier for you and others to reuse content. Reuse improves the consistency of your messaging across the company. Smart marcom content also allows you to spend more time creating the text, videos, and other promotional content rather than spending time focusing on the organizational structure.  

As you get started, there will be a learning curve. Having smart, structured marcom content can save your business time and money. Benefits such as simplifying rebranding, search engine optimization, time, and reuse make the switch worth it. 


Unifying content after a merger (podcast)

Elizabeth Patterson / Podcast, Podcast transcriptLeave a Comment

In episode 58 of the Content Strategy Experts Podcast, Elizabeth Patterson and Sarah O’Keefe discuss how to unify content after a merger.

In terms of pushback or in terms of change management, what we have to do is ask, “What does this other team do really well that potentially is going to be asked to change tools? How do you do this well?” And position the change as an opportunity.

— Sarah O’Keefe

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Enterprise content strategy: Putting the pieces together (podcast)

Bill Swallow / PodcastLeave a Comment

In episode 57, Sarah O’Keefe and Bill Swallow look at content strategy across different disciplines and how an enterprise-level content strategy can grow from departmental efforts.

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ROI for content strategy: getting around roadblocks

Gretyl Kinsey / Content strategyLeave a Comment

When you want to put new content development processes in place, proving the return on investment (ROI) of your strategy is one of the most effective ways to get buy-in from managers or executives. 

You can calculate ROI by showing how much money you’re currently spending creating content, and comparing it to how much money you will save over time with a more efficient workflow. But what if there are roadblocks preventing you from gathering the metrics you need to get those numbers?Read More

Calculating return on investment for your content strategy (podcast)

Gretyl Kinsey / Podcast, Podcast transcriptLeave a Comment

In episode 56 of the Content Strategy Experts Podcast, Gretyl Kinsey and Alan Pringle discuss how to calculate return on investment for your content strategy even if you’ve never measured anything before.

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The Scriptorium approach to content strategy

Sarah O'Keefe / White papersLeave a Comment

Scriptorium owl logo

This white paper is also available in PDF format.

Executive summary

Scriptorium’s approach to content strategy is based on management consulting principles. First, we identify business goals that are connected to content problems. We then do a needs analysis and gap analysis, and develop requirements. That work provides the foundation for a recommendation. From that recommendation, we build out the solution.

The key to success is the balance between content and strategy. It’s easy to reduce the cost of the content lifecycle if you don’t care about the quality of the content. If you focus only on the quality of the end result and not on the content creation process, you can end up with beautifully crafted content that’s only usable in a single format, that’s impossible to translate, or that takes entirely too long to create.

When you invest in content strategy, you are committing to a major digital transformation effort. The challenges are significant, but so is the opportunity.

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