Webcast: Content strategy analysis for technical communication
In this webcast, Sarah O’Keefe of Scriptorium offers an overview of content strategy analysis with an eye toward the implications and business case for your organization.
Content strategy
Anyone can write
published in STC Intercom, September/October 2010
“Anyone can write.” How many times have you heard that tired cliché? And how did it ascend to a cliché? It’s pretty clear to me that most people are terrible writers. When someone says, “Anyone can write,” they actually mean, “Our writing standards are so low that anyone can meet them.”
Webcast: Extracting deliverables from DITA
In this webcast, Sarah O’Keefe of Scriptorium surveys DITA’s publishing options and weighs their practical implications.
Webcast: Knowledge integration: The future of technical communication
Scriptorium hosts Tristan Bishop of Symantec as he muses on technical communicators’ evolving roles.
Webcast: Trends in technical communication for 2010
Sarah O’Keefe, Ellis Pratt of Cherryleaf, and Tony Self of Hyperwrite
Find out where these three presenters see the industry going. This event is for managers with tech comm responsibility, with or without prior technical writing experience.
The state of structure in technical communication
In early 2009, Scriptorium Publishing conducted a survey to measure how and why technical communicators are adopting structured authoring.
XML: The death of creativity in technical writing?
Originally published in STC Intercom, February 2010
I spend a lot of time giving presentations on XML, structured authoring, and related technologies. The most common negative reaction, varied only in the level of hostility, is “Why are you stifling my creativity?”
Does XML really mean the Death of Creativity for technical communicators? And does creativity even belong in technical content?
XML & lone writers: can they go together?
STC Intercom, December 2009
The relatively low percentage of lone writers who have implemented XML is a logical result of the typical lone writer working environment. Given the current status of the authoring and publishing tools, any lone writer who implements XML will need to master fairly demanding tools and technologies.
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(204K)
Friend or foe? Web 2.0 in technical communication
The rise of Web 2.0 technology provides a platform for user-generated content. Publishing is no longer restricted to a few technical writers—any user can now contribute information. But the information coming from users tends to be highly specific, whereas technical documentation is comprehensive but less specific. The two types of information can coexist and improve the overall user experience.
The State of Structure
In early 2009, Scriptorium Publishing conducted a survey to measure how and why technical communicators are adopting structured authoring.
Of the 616 responses:
- 29 percent of respondents indicated that they had already implemented structured authoring.
- 16 percent indicated that they do not plan to implement structured authoring.
- 14 percent were in the process of implementing structured authoring.
- 20 percent were planning to do so.
- 21 percent were considering it.
This report summarizes our findings on topics including the reasons for implementing structure, the adoption rate for DITA and other standards, and the selection of authoring tools.
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(2 MB, 56 pages)
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Building efficient multilingual workflows
STC Intercom, April 2009
A common argument for XML-based workflows is that they automate production and localization tasks. With XML, localization can be reduced to a fraction of its original cost, but how exactly does that happen?
Sarah explores automization in localization and two technology standards used in multilingual workflows: The Extensible Stylesheet Language (XSL) and XML Localization Interchange File Format (XLIFF).
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Web 2.0: The tipping point for XML
STC Intercom, January 2009
As the many-to-many communication between blogs, forums, and the like grow in volume, official product information will become just one of the many sources available to readers. Product owners who isolate their official information from the conversation run the risk of not being heard at all.
XML authoring can help to close the documentation gap between official and user-generated content, integrating the two and ensuring their voice is in the mix.
Download the PDF (125 K)
