Technical communication and technical support should be allies. After all, tech support needs the information that tech comm produces. Tech comm often has only limited customer contact; tech support has oodles of daily customer contact.
And yet, there is a common organizational pattern where tech comm and tech support are in conflict.
published in STC Intercom, March 2011
A standards-based workflow is challenging. This article discusses the issues with DITA (an XML standard for technical communication content) and XSL-FO (Extensible Stylesheet Language Formatting Objects, a standard used to create PDF from XML (http://www.w3.org/standards/xml/publishing).
Alan Houser and Vici Koster-Lenhardt are running for the office of Vice President of the Society for Technical Communication. If you missed the live webcast, watch this recording to get to know the candidates.
Social media is inexorably coalescing our personal and professional identities. What happens when baby pictures, political views, drinking habits, and hobbies collide with your corporate persona?
At the 2011 North Carolina Technology Association annual meeting, Gartner analyst Michael Smith discussed how IT needs to show business value or risk being marginalized within an organization.