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AI Webinar

Ready, set, AI: How to futureproof your content, teams, and tech stack (webinar)

Your customers expect intelligent, AI-powered experiences. Is your content strategy ready for an AI-driven world? After a popular panel at ConVEx San Jose, the team at CIDM brought the conversation online in this webinar.

AI is going to require us to think about our content across the organization, across the silos, because at the end of the day, the AI overlord, the chatbot is out there slurping up all this information and regurgitating it. The chatbot doesn’t care that, for example, I work in group A, Marianne’s in group B, and Dipo’s in group C, and we don’t talk to each other. The chatbot, the world, the consumer, sees us all in the same company. If we’re all part of the same organization, why shouldn’t it be consistent?

— Sarah O’Keefe

Christine Cuellar
June 23, 2025
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Inside the transformation: How CompTIA rebuilt its content ecosystem for greater agility and efficiency (webinar)

CompTIA plays a critical role in the global technology ecosystem. As the largest vendor-neutral credentialing organization for technology workers, CompTIA supports technology professionals with digital skills training and job-role based certifications. After an acquisition, CompTIA faced the challenge of unifying multiple content systems, editorial teams, and delivery formats. To tackle this, they implemented a centralized, structured content model supported by a robust content management system.

This webinar details how CompTIA overhauled its content operations from strategy through implementation. Becky Mann, VP Content Development at CompTIA, Bill Swallow, Director of Operations at Scriptorium, and David Turner, Consultant Publishing Automation at DCL walk through this challenging transformation that was implemented without a pause in production. CompTIA transformed content to DITA and updated to a modern component content management system (CCMS) that now allows CompTIA’s instructional designers to focus on creating high-quality learning experiences instead of formatting files.

Register for this webinar on DCL’s website.

Christine Cuellar
May 27, 2025
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Content operations Podcast Podcast transcript

Deliver content dynamically with a content delivery platform

Struggling to get the right content to the right people, exactly when and where they need it? In this podcast, Scriptorium CEO Sarah O’Keefe and Fluid Topics CEO Fabrice Lacroix explore dynamic content delivery—pushing content beyond static PDFs into flexible platforms that power search, personalization, and multi-channel distribution.

When we deliver the content, whether it’s through the APIs or the portal that you’ve built that is served by the platform, we render the content in a way that we can dynamically remove or hide parts of the content that would not apply to the context, the profile of the user. That’s the magic of a CDP. It’s delivering that content dynamically.

— Fabrice Lacroix

Sarah O'Keefe
May 19, 2025
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Content operations Learning content Podcast Podcast transcript

The benefits of structured content for learning & development content

In this episode, Alan Pringle, Bill Swallow, and Christine Cuellar explore how structured learning content supports the learning experience. They also discuss the similarities and differences between structured content for learning content and technical (techcomm) content.

Even if you are significantly reusing your learning content, you’re not just putting the same text everywhere. You can add personalization layers to the content and tailor certain parts of the content that are specific to your audience’s needs. If you were in a copy-and-paste scenario, you’d have to manually update it every single time you want to make a change. That scenario also makes it a lot more difficult to update content as you modify it for specific audiences over time, because you may not find everywhere a piece of information has been used and modified when you need to update it.

— Bill Swallow

Christine Cuellar
April 7, 2025
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Content operations Webinar

Transforming The Future: ContentOps In The Age Of AI (webinar)

In this episode of our Let’s Talk ContentOps webinar series, Scott Abel, The Content Wrangler himself, talks about the future of content operations in the age of artificial intelligence. You may know Scott from his work as a consultant, conference presenter, and talk show host, but in this session, we turn the spotlight back on Scott and ask him what HE thinks about the future of content ops.

Viewers will learn how AI is reshaping content operations, including:

  • Creating seamless system connectivity
  • Transforming content creation, management, and delivery
  • Changing how platforms for professional content creators work

Sarah O'Keefe
March 17, 2025
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